Representative, Customer Service L1

Description

Enters orders into ERP sales orders. Interacts with customers; provides information in response to inquiries about accounts, products, and services.

• Takes care of and settles customer complaints, special orders, or returns via phone or mail
• Answers customers' questions regarding product or service and operation or maintenance
• Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping
• Talks with customers by phone or in person to ensure the best service possible
• Interviews customers to obtain information and explain available services
• Investigates and corrects errors, following customer and company records
• Adjusts complaints concerning billing or services rendered
• Refers complaints of product or service failure to appropriate departments for investigation
• Coordinates customers' service needs with other departments as required to ensure customer service

• Performs all other duties as required

EDUCATION/EXPERIENCE AND/OR TRAINING

• High School diploma required
• 1-3 years of experience preferred

• Identify problems, inform others, and provide information to assist with solving the problem

• Use verbal skills to communicate with co-workers or customers and/or vendors

• Complete and maintain documentation/records to effectively convey ideas and information both in written and oral form

• Addition, subtraction, multiplication, division, percentages, ratios

• Financial Software
• Internet/e-mail
• Spreadsheet Software
• Word Processing Software

• General Office Equipment

• High level record keeping
• Organize and prioritize
• Respond to angry/upset individuals
• Read, comprehend and follow instructions/work orders

• CONSTANTLY INCURRED (more than 75% time on job)
• Ability to sit
• Ability to communicate orally
• Ability to hear conversation

• CONSTANTLY INCURRED (more than 75% time on job)
• Requires work in a typical office setting
• OCCASIONALLY INCURRED (up to 25% time on job)
• Work a shift between 8-12 hours

• This position typically does not require the use of personal protective equipment.