Customer Service

Customer Service Representative

Up to $21/Hour for a Customer Service Representative! Monday - Friday, 8:00 AM - 5:00 PM Essential Functions

Manage administrative service verification tasks including documentation, confirmations, and record updates in the ERP system.

Manage and resolve all ticket reasons.

Assist with ticket reasons, as business needs require.

Coordinate service scheduling, issue resolution, and service provider communication.

Monitor open tickets and work orders to ensure timely service completion and issue resolution.

Utilize third-party work order platforms.

Respond to customer concerns and service complaints while maintaining high service standards in a timely, professional manner.

Communicate with vendors and internally to coordinate service adjustments and maintain service continuity.

Support operational workflow by assisting with follow-up tasks when required by business needs.

Maintain accurate ticket documentation and service records in the company's database system.

Resolve discrepancies in a timely manner.

Other duties as assigned.

People Share provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.