Materials Coordinator

Pacproinc is a leading designer and manufacturer of high-performance food packaging and processing equipment. As a trusted partner to the industry’s key players, we distinguish ourselves through a proven range of tailored automation solutions and a steadfast commitment to 24/7 service. We are dedicated to innovation that reduces labor costs, increases production, and adds measurable value to our customers’ operations.

At Pacproinc, we provide dynamic career opportunities that prioritize professional growth and talent development. We believe that the success of our company is driven by the development of our people, making the promotion of internal talent a core priority.

Title: Materials/Parts Coordinator

Reports to: Sales Manager

The Customer Order Entry position is responsible for accurately entering customer material and parts orders into the company’s ERP system, ensuring timely processing, communication, and fulfillment of all aftermarket parts requests. This role works closely with the Accounting, Parts, Sales, and Shipping departments to maintain high levels of customer satisfaction and operational accuracy.

• Accurately enter customer purchase orders, quotes, and order changes into the ERP system.
• Verify order details including part numbers, pricing, and shipping information prior to processing.
• Place Purchase Orders with Suppliers.
• Communicate with customers via phone and email regarding order confirmations, lead times, and tracking information.
• Coordinate with the warehouse/shipping team to ensure timely order fulfillment.
• Maintain customer records and documentation in accordance with company standards.
• Assist in resolving order discrepancies, backorders, or pricing issues promptly.
• Support the Parts Sales team with administrative tasks such as quote entry or inventory inquiries.
• Provide exceptional customer service by responding to inquiries in a professional and courteous manner.
• Participate in continuous improvement efforts for order entry and customer service processes.

• 3 – 5 years of experience in order entry, customer service, or administrative support (manufacturing or distribution environment preferred).
• Strong attention to detail and data accuracy.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Experience using ERP systems (such as SAP, Epicor, or Oracle) is preferred.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.

• Accuracy and attention to detail
• Customer-focused communication
• Problem-solving and initiative
• Team collaboration

This position operates in an office setting with regular interaction with other departments and external customers. Standard business hours apply, with occasional overtime based on workload.

Pacproinc is an Equal Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants.