Representante de Servicio al Cliente Job Coraopolis Pennsylvania USA,Customer Service/HelpDesk

Job Description & How to Apply Below

Benefits:

Benefits/Perks

Competitive Compensation
Paid Time Off
Career Growth Opportunities
INSOMNIA? Why not get paid for those sleepless hours?
We are immediately seeking Customer Service Representatives to join our team. In this role, you will communicate with customers to identify their needs, dispatch our van fleet, process requests, calmly handle complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy ,a team player, and is able to remain calm under pressure.

We have full and part time positions open for all days on overnight 11pm until 4,5, or 6 am. Paid training and a pay and position review after 90 days. We also have a part time posiion available for Saturday mornings from 4am until 2pm for someone wanting to supplement their other income.

Responsibilities

Receive a high volume of inbound calls
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Use best practices in customer service techniques to develop rapport and build relationships with customer
Dispatch our fleet of vans from our office to Pittsburgh International Airport, to scheduled hotel pick ups, and customers prompt pick up upon return.

Qualifications

High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively