Dental Office Assistant

Business Assistant

Location:

Robinson, PA

Hours:

Monday 8:00‑4:30;
Tuesday, Wednesday and Thursday 7:00‑4:30

Pinnicale Center Dental Implants and Periodontics, a Heartland Dental supported office, is seeking a dedicated Business Assistant to support front‑office operations and enhance patient experience.

• Greet and welcome patients as they enter the office to create a great first impression.
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims, verify benefits, and follow up on outstanding claims.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with providers and the team to implement Heartland Dental systems to optimize office potential.

• Experience working in a fast‑paced and customer‑centred environment.
• Excellent communication and organisational skills.
• HIPAA training and the ability to protect PHI and maintain data safeguards.
• 1+ year of experience in a dental or medical setting (preferred).
• 1+ year of experience with insurance billing and accounts receivable (preferred).
• Experience with Dentrix or other dental software (preferred).

• Competitive benefits including health insurance, retirement savings plan, six paid holidays, and PTO.
• Front‑loaded education and training.
• Opportunity to grow within a secure company with over 20 years of industry experience.
• Access to on‑demand Daily Pay.

• Ability to perform essential duties with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds at times.
• Availability to attend virtual or in‑person training sessions periodically.
• Tuberculosis (TB) test required before starting employment.

Heartland Dental is the nation's largest dental support organization, offering non‑clinical administrative support to over 3,000 doctors across 39 states and Washington, D.C. Each supported office is unique to its community, providing a collaborative and patient‑first environment.

At Heartland Dental, we are committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.