Physician Director of Medical Operations

Overview

Are you ready to take your physician career to new heights? As Director of Medical Operations at Concentra, you will be a vital member of our division leadership team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and leadership can make a meaningful difference in the lives of the patients and clients we serve.

As the Director of Medical Operations, you will build clinical teams focused on service delivery, driving key business metrics, clinician support and growing core business. Also, responsible for implementation of strategy and maintaining internal and external relationships across the markets. Ensures superb patient care, satisfaction, and employer experience. Accountable for clinical management of all sites (centers and on‑sites) within area of responsibility.

100% G&A with 80% of the time spent at sites in Eastern Ohio, Western Pennsylvania and Central Pennsylvania.

Overseeing Eastern Ohio/Central PA markets

• Ensures quality and patient safety through the execution of clinical model across markets and service lines
• Manages key clinical and financial metrics including but not limited to PI's, CMP, case length, days to first recheck, Specialist Referral Rate and other disability management and referral pattern metrics delivered by Clinical Analytics, holding clinicians accountable
• Monitors and coaches clinical outcomes and intervenes in outlier cases
• Maintains clinical proficiencies in patient care and EMR/PM systems to support the ability to coach and fill in as needed. Identifies need for Coding and EMR Specialists intervention for field re‑training.
• Participates in appropriate risk management activities
• Drives patient and client experience/satisfaction metrics such as TAT, NPS, NPER, ENPS
• Mentors clinicians on service delivery (e.g. managing difficult patients)
• Works collaboratively with therapy and operations to ensure optimal support and workflows to foster caring environment for treatment
• Maintains and leverages relationships with employers, payers, referral sources, networks, local communities, stakeholders to drive market growth while responding to requests within 24 hours
• Mentors and coaches clinicians regarding the clinical model, outcomes, business metrics, patient/client satisfaction and center management
• Develops colleague success through all aspects of the talent life cycle for clinicians within the area including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning
• Ensures patient care delivery teams are functioning at an optimal level
• Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition
• Leads and promotes collaboration across multiple disciplines and teams to achieve clinical and business outcomes
• Develops and executes action plans to address gaps in financial performance and growth across service lines to achieve the annual business plan
• Plans and executes strategies as well as new clinical and business processes within the region
• Manages clinical staffing and personnel costs
• Manages and monitors key clinical and financial metrics including efficiencies, cost per encounter, coding and documentation, and others, while understanding the relationship between these and financial outcomes

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Board Certified in Occupational Medicine, Emergency Medicine, Family Medicine, or Internal Medicine
• Current unrestricted medical license in state of jurisdiction as required for clinical and/or business duties
• Unrestricted DEA license for state of jurisdiction
• Medical degree (MD) or Doctor of Osteopathy (DO) degree from accredited institution
• Minimum five years directly applicable…