Service Account Supervisor

Responsive? Reliable? Come join "Team Towlift" for a rewarding long-term career!
Our company continues to grow across all of its locations. We're looking for people who share our commitment to excellent customer service. See our job openings below.

Meet your future co-workers in this video! Hear what they say about a career in the material handling industry, and what it's like to work for The Dealer That Makes The Difference!

• Paid on-the-job training every year. We invest in our employees' self-development, with industry-leading training opportunities.
• Company-provided vehicle that they can take home.
• Company-provided phone.
• Tool loans.
• Cutting-edge technology issued to every technician.

Safety – Lead by example to promote workplace safety. Exhibit genuine interest that each team member returns home safely every day.

Positive Attitude – Customer-focused, can-do spirit. Committed to supporting the stakeholders.

Self Development – Exhibit intellectual curiosity and continuous self-development both professionally and personally.

Teamwork – Possess a collaborative mindset and shared sense of purpose that focuses on greater overall outcomes.

Integrity – Act with honesty, respect, trust, and thoughtfulness for all coworkers, customers, and partners; believe in Vision and Mission.

Community Service – Support and participate in activities and initiatives that help others.

• We embrace a work-life balance.
• Safety is standard!
• We invest in technology, so you have the best tools for the job.
• Leadership that has the team's back and has since 1965. No one gets left behind.
• Our growing company provides many advancement opportunities.
• Everyone has what they need to make a difference. This is why Towlift team members stay with us for years.

Location: Sewickley, PA

Job :943

# of Openings:1

FLSA Status:
Exempt

The Service Account Supervisor leads our team of technicians, assigns/schedules/dispatches daily service, champions customer service, and is responsible for the financial results of the operation. This role is a key leader for our operations managing all aspects of the technicians’ hiring, orientation, onboarding, and performance, working with them to achieve great customer service and adherence to the organization’s mission, vision, and values.

This individual is a great team player with their team and the other key departments that rely heavily on the service department.

• Fosters a positive work environment for technicians adhering to our mission, vision, values.
• Manages and dispatches assigned technicians to ensure effective completion of day-to-day service.
• Coordinates technician schedules to align customer account needs and technician capabilities.
• Schedules monthly preventive maintenance to ensure PM completion rate goals are met.
• Utilizes a proactive approach to customer service, anticipating needs and potential issues; resolves customer complaints in a timely manner.
• Works with technicians to resolve problems in order to complete every job assigned.
• Manages overall job progress, ensuring technicians diagnose problems within two hours of arrival at customer locations. Escalate problems for troubleshooting when required.
• Regularly reviews and maintains appropriate technician billable rates.
• Monitors technicians’ timecards, maintaining accurate records for customer invoicing.
• Ensures technicians follow all work order procedures, accurate time and parts on the job, fill out PM checklists, obtain customer signatures, close out the day, and complete jobs.
• Performs monthly field audits to ensure the safety of on-site technicians; utilizes these opportunities to communicate with customers…