Manager, Repair Field Operations

Location:

OT309: NPK - HARRISBURG, PA 6380 Flank Drive, HARRISBURG, PA, 17112 USA Otis Elevator Company is searching for a highly motivated Manager, Repair Ops to support elevator repair and open-order operations across the Harrisburg, PA territory. This position will partner with field leadership to coordinate material ordering, scheduling, jobsite activity, safety, workmanship, and project follow-up. The role may also support modernization crews and hydro modification projects as responsibilities develop.

• Support the execution of elevator repair, open-order, testing, and hydro modification work.
• Coordinate parts, purchase orders, and material deliveries to ensure the correct materials are available when needed.
• Complete job surveys and follow up on active and completed work to verify quality, workmanship, and jobsite readiness.
• Support mechanic scheduling, weekly time administration, labor planning, and daily field activities.
• Configure and use E-Log to track hydro modification projects, labor hours, and ordered materials.
• Monitor project performance against estimates and help resolve operational issues.
• Perform field safety audits, FPA audits, and jobsite inspections while reinforcing safe work practices.
• Build productive relationships with field employees, customers, vendors, and internal partners.
• Support modernization crews and direct-report responsibilities, if assigned.

3-5+ years of elevator industry experience or experience leading field level associates/technicians in a similar industry highly preferred Bachelor’s degree preferred, or a high school diploma or equivalent with relevant elevator or related industry experience. Elevator industry experience as a mechanic, field leader, project manager, or in a similar operational role. Knowledge of elevator equipment, parts, material channels, and industry vendors.

Ability to identify and order the correct materials accurately and efficiently. Familiarity with elevator safety protocols, safety plans, jobsite inspections, and FPA audits. Ability to coordinate field work and manage project performance against estimates. Strong organizational, time-management, and problem-solving skills. Ability to build credibility and productive relationships with experienced field mechanics. Ability to manage multiple projects and changing field priorities.

Comfort using Microsoft-based computer software and operational systems. Ability to work independently while contributing to a team-oriented environment.

Work Authorization:
Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

Otis currently provides our colleagues with the following benefits:

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave - Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, such as legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator…