Engineering Leader - Custom Products

Location: Greenville
Engineering Leader - Custom Products page is loaded## Engineering Leader - Custom Products locations:
PA - East Greenville time type:
Full time posted on:
Posted Todayjob requisition :
JR107577

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Miller Knoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Miller Knoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Engineering Lead – Miller Knoll Specials

Location:

East Greenville, PAOur purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Miller Knoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. Our success allows Miller Knoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

POSITION PROFILE   The Miller Knoll Engineering Lead for the North America Specials Operations is responsible for the people, process, and technology used to meet dealer demand within their scope of responsibility. Customer satisfaction is a top priority for this role, with a focus on first time quality, speed, and design integrity in alignment with the Miller Knoll brand. In addition, cultivating a positive, transparent, and accountable culture that allows us to continuously improve and remain an industry leader.
ESSENTIAL JOB RESPONSIBILITIES  
• Capable of navigating corporate organizational structure and build constructive relationships broadly.  
• Articulates a clear vision and expectations to drive performance and accountability throughout the team.  
• Ability to build fluid and effective relationship with customer facing teams, Operations/supply base, and other downstream departments to ensure flow of orders and maintain high levels of customer satisfaction.  
• Encourages and sponsors continuous improvement of knowledge transfer, error proofing, and process standardization through effective problem solving.  
• Actively working to enhance designs, tools, and technologies used in the Specials process.  
• Will require a working knowledge of the Specials process from quote response through order execution.  
• First responder for order stops, design complexity, or clarification of existing orders.  
• Responsible for staffing, team structure, and team dynamics.  
• Within assigned scope, responsible for the product design modification, bill of material updates, and overall order flow.  
• Active part of a broader global leadership team, responsible for sharing resources to meet customer demand, and collaborating to optimize our processes and capabilities globally.  
• Can effectively market and advocate “what we do” to diverse audiences.

REQUIRED SKILLS  
• Proven servant leadership style, with an emphasis on human development and optimizing the performance of every individual on the team.  
• Change agent with a passion for training / helping others; interactions are handled with kindness and humility.  
• Strong onsite presence required.  
• Remains calm and professional under pressure.  
• Driver of department goals and strategy.  
• Ability to prioritize opportunities and quantify return on investment for initiatives.  
• Familiarity with MKPS/TPS philosophies and passion for continuous improvement and problem solving.  
• Action oriented, focuses on and correctly delivers critical details; follows through.  
• Early adopter of new technologies.  
• Ability to think logically, analytically, and innovatively to simplify and solve process and design problems.  
• Strong oral and written communication skills to facilitate interactions with colleagues at all levels of the organization, suppliers, and external Miller Knoll customers.

EXPERIENCE CRITERIA  
• Engineering/ technical degree or equivalent professional experience required  
• Operational experience preferred  
• Minimum 5 years of professional experience

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