Player Services Representative II

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with a diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

ESSENTIAL DUTIES AND RESPONSIBILITIES. The following and other duties may be assigned as necessary:

• Cashier
  • Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department.
  • Exchanges cash, coins, tokens and chips in accordance with established procedures.
  • Aids customers in completion of credit applications.
  • Cashes personal, travelers and payroll checks in compliance with approved procedures, and performs credit card advances.
  • Records any applicable federal cash transactions.
  • Issues and receives payments on markers.
  • Balances bank at end of shift.
  • Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.
  • Any and all duties assigned by your Supervisor or a member of management.
• Sports Writer
  • Keeps daily balance sheet of amount and number of transactions.
  • Writes, verifies, and makes payments on tickets for race and sports wagers in accordance with established guidelines.
  • Keeps daily balance sheet of amount and number of transactions.
  • Maintains an accurate cash bank for assigned shift and responsible for accepting payment and making correct changes when necessary.
  • Stocks Race & Sports Book Teller stations with necessary supplies and keeps all stations neat and clean.
  • Makes accurate payments on winning tickets in accordance to established guidelines.
  • Maintains and reconciles bank for assigned shift according to variance policy.
  • Explains wagering rules, including betting lines and odds, and procedures to guests.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
  • Ensures compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements.
  • Notifies Leadership of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
  • Maintains knowledge of property information.
  • Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.
• Main Banker
  • Keeps daily balance sheet of amount and number of transactions.
  • Writes, verifies, and makes payments on tickets for race and sports wagers in accordance with established guidelines.
  • Keeps daily balance sheet of amount and number of transactions.
  • Maintains an accurate cash bank for assigned shift and responsible for accepting payment and making correct changes when necessary.
  • Stocks Race & Sports Book Teller stations with necessary supplies and keeps all stations neat and clean.
  • Makes accurate payments on winning tickets in accordance to established guidelines.
  • Maintains and reconciles bank for assigned shift according to variance policy.
  • Explains wagering rules, including betting lines and odds, and procedures to guests.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
  • Ensu…