Casino Operations Shift Manager

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
• Coach, motivate, measure and follow up on all casino team members to deliver superior customer service and excellent guest interaction while ensuring compliance to departmental policies and procedures.
• Review daily staffing levels for proper coverage, according to guest counts.
• Compiles the work schedules for personnel for all Slot areas and Table Games on assigned shift.
• Approve jackpots up to the established level and ensure all necessary forms are completed accurately.
• Open and close wallet banks.
• Train new Team members and update all Team members on new policies and procedures.
• Complete various documentation and reports indicating overages, shortages, attendance or variances.
• Investigate and help resolve guest complaints or concerns in accordance with standard procedures.
• Ensure slot and table games personnel are in compliance with internal controls and the Illinois Gaming Board.
• Safeguard assets of the company.
• Observe Slot play, recognize and promote Player Development.
• Effectively responds to team members’ and supervisor’s requests in all areas of guest interaction and concerns.
• Communicates effectively to all team members. Keeps direct reports well informed about issues and subjects pertinent to their jobs and/or operations of the property.
• Projects a positive image and attitude at all times, demonstrating professionalism and leadership, while maintaining excellent guest and team member relations.
• Promote a positive environment for all guests and team members to promote a return visit of guests and achieve job satisfaction for all team members.
• Comply with company policies; all state and federal regulations; and internal controls as it relates to this position.
• Provide direct supervision of all table games and slot operations during an assigned shift.
• Supervise the preparation and deliverance of periodical reviews and appraisals in an accurate and timely manner.
• Other duties as assigned.

• Knowledge of games and dealing techniques, or knowledge of slot operations.
• Must be at least 21 years of age.
• This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests.
• High school diploma or equivalent is required.
• Must understand the English language.