Executive Casino Host

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WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and an annual performance bonus—may vary by position. Paid time off is earned according to local policy and increases with the length of employment.

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• Develop and maintain business relationships through e‑mail, telemarketing, direct contact, and enhanced guest service.
• Utilize Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Complete all Sales Force task requirements in a timely manner. Review all monthly metrics with the Manager of Player Development and set quarterly goals.
• Develop and maintain technical skills to maximize the use of patron data systems.
• Establish a direct line of communication with all service departments for the purpose of caring for high‑value players.
• Monitor patron activity and profitability of all assigned players.
• Through personal confidence and attentive, caring demeanor, manage all manners of guest service interaction.
• Assist in all high‑end events and other marketing promotions as needed.
• Plan, administer, and host special events, including preplanning, organizing, setting up, and other related activities for the purpose of increasing gaming and generating revenue.
• Maintain confidentiality of player information, including personal details such as name, address, contact information, level of play, wins, losses, number of visits, etc.
• Effectively resolve guest opportunities and/or conflicts in a fair and equitable manner.
• Provide assistance to the Player Development Manager as needed. Essential Duties Relative to Performance Review:
• Provide professional representation at internal and external meetings and events.
• Create and maintain an environment of mutual and reciprocal trust, respect, and confidence within the department and when dealing with internal/external guests.
• Maintain accurate and timely documentation of employee performance and department incidents.
• Demonstrate abilities with PENN’s Leadership Competency Model that includes Visioning, Decisive Judgment, Leading Change, Business Acumen, Driving for Results, Guest Focus, integrity, Resilience, Leading Teams, Coaching and Developing Others, and Relationship Management.
• Ensure interactions with internal and external guests follow the guidelines of the “Red Carpet Customer Service” Program.
• Adhere to all Corporate guidelines.
• Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics.
• Other duties as assigned.

• Associate degree (A.A.) or equivalent from a two‑year college or technical school.
• A minimum of 1 year of Casino Guest Service experience, including but not limited to Player Development, Slots, or Table Games.
• Prefer one (1) year of hosting experience with adequate customer following.
• Intermediate computer knowledge; MS Office, Sales Force (CMS); ACSC preferred.
• Must have the ability to read, write, and speak English.
• Must have the ability to respond to common inquiries or complaints from guests, regulatory…