Slot Service Attendant - Part Time

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

• Schedule:
  
  Open Availability; hours depend on business needs. Expect working days on weekends.
• Responsible for circulating through an assigned area of the casino floor along with other team members to monitor guest service; handle all guest questions, problems, and requests in order to assist in reaching profitability, guest satisfacation, workforce strength, and compliance goals.
• Ensure all guest-related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance with departmental standards.
• Handle the payment of all manual, hand-paid slot machine jackpots.
• Answer questions related to slot machines as well as general property information.
• Promote features of the Slot Player's Club and assist in Slot promotions, as required.
• Sign up guests into the Slot Player's Club.
• Investigate and resolve issues relating to bill validators and slot gaming vouchers, including troubleshooting of basic bill validator and ticket printer problems.
• Exchange large bills (currency) for smaller at the request of guests.
• Assist with additional technical and service issues, as required.
• Perform routine preventative maintenance on slot machines and related equipment as deemed necessary.

• High School Diploma/GED; 1-2 years of experience or equivalent combination of education and experience.
• Must be at least 18 years of age
• Previous experience in Casino or Hospitality industry preferred.
• Must have the ability to read, write, and speak English.
• Must have the ability to respond to common inquiries or complaints from guests.
• Must have the ability to read and interpret documents, such as manuals.
• Must have the ability to present information and respond to questions from employees and guests.
• Must have the ability to perform basic math skills.
• Must have the ability to solve practical problems and deal with a variety of situations.
• Basic computer knowledge.
• Must qualify for any credentialing requirements of the Pennsylvania Gaming Control Board.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
• Walking 100% of the time.
• Lifting/moving maximum of 25 lbs.