Slot Floorperson- Part Time

Introduction Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

Assist customers in a friendly and efficient manner with a smile. Handle minor slot machine malfunctions. Hand pay jackpots. Issue Player’s Club cards. Perform general stock, inventory, and cleaning duties. Work together with other slot personnel to ensure all customers are satisfied and floor coverage is satisfactory for business needs.

• Closely monitor customer needs by visibly circulating the gaming floor and interacting with patrons.
• Actively search out opportunities to service patrons.
• Handle jackpots; initiate paper fills/reserve paper fills; correct minor slot machine malfunctions and performs light maintenance; reserve paper replenishments; perform main change bank duties; announce jackpots; accurately distribute change from secured wallet; respond to change lights, all in accordance with Indiana Gaming Commission rules and regulations.
• Print replacement and issue new player’s club cards.
• Effectively respond to manager’s requests in all areas of customer interaction and customer concerns.
• Maintain cleanliness including keeping chairs pushed in, emptying ashtrays, disposing of cups, vacuuming or wiping out coin trays, and any other light cleaning responsibilities to promote a positive player environment.
• Accurately enter all customer information into the CDS and IGT systems.
• Effectively respond to issues that arise. Ability to think quickly and react based on knowledge of policies and procedures.
• Safeguard company assets.
• Provide positive communication and use ACES Service Training skills with every patron and co‑worker.
• Perform duties in a safe manner; report any potential safety hazards to management staff.
• Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

SUPERVISORY RESPONSIBILITIES:
None

AUTHORITY TO ISSUE COMPS:
No

ACCESS TO GAMING AREA

REQUIRED:

Yes

21 years of age. To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or

EXPERIENCE:

High school diploma or G.E.D.; prefer Associate’s degree (A.

A.) or equivalent from two‑year college or technical school; or six months to one year customer service experience and/or training; or equivalent combination of education and experience.

LANGUAGE

SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Excellent verbal and written communication skills.

MATHEMATICAL

SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance.

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