Player Services Rep

Introduction Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, ક્લ mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

• Distributes and collects keys, dispenses and collects chips with security and distributes payment of jackpots to slot attendants.
• Orders monies through exchange slips.
• Verifies exchanges from
  
  ETE other windows and receipt transactions for various cashiers.
• Completes cash advances, cashes personal checks.
• Perform marker related transactions including front money deposits and withdrawals.
• Delivers exchanges to cashiers.
• Relays Players Choice card uses and benefits to each guest, as well as describes any and all current and upcoming promotions.
• राज्यों issues Players Choice cards to new and existing guests efficiently and accurately groeootnote{???}.
• Assists Players Choice members with redemption transactions.
• Conforms to all rulesեժ regulations of CTR / SARC Compliance.
• Prepares and completes all job related paperwork which includes, but is not limited to, cash count sheets, cash transfers, and other value items.
• Ensures that contents of their drawer are organized so that gradu contents can be readily counted at shift change.
• Prepares and reconciles cash banks and sales for all outlets.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures behavior and appearance are in compliance with established standards.
• Maintains complete confidentiality of all company information at all times.
• Maintains a professional work environment with supervisors and staff.
• Adheres to regulatory, departmental and company policies.
• Practices, observes and enforces safety rules and regulations while looking out for the welfare of the customer.
• Participates in meetings and trainings as required.
• Performs other duties as may be assigned by department and/or company management.

SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibility.

QUALIFICATIONS

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE
High school diploma or equivalent required. A minimum of six (6) months of previous cashier or money handling experience is preferred.

LANGUAGE SKILLS
Must possess excellent communication skills both written and oral; the ability to read and comprehend simple instructions, short correspondence, and memos. Must have the ability to deal effectively and interact well with the customers and employees and ability to resolve problems/conflicts in a diplomatic and tactful manner.

MATHEMATICAL SKILLS
Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.

REASONING ABILITY
Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS
Must obtain licensing with the West Virginia Lottery and Racing Commissions…