Player Services Representative; Cat 4

• Job Tracking :
• Job Location:
  
  Shippensburg, PA
• Job Level:Entry Level (less than 2 years)

Provides courteous and comprehensive service to all guests,while creating and contributing to a feeling of luck, excitement,and anticipation on the casino floor. Adheres to all Casino service and operating standards. Ensure compliance with Federal, State and Local regulations, as well as PGCB regulations and Internal Controls.

• Provides fast and friendly gaming services including making change for players, verifying that machines are well maintained,enrolling players in our customer rewards program, and promoting
  
  Casino events and offerings.
• Understands and responds toguest service requests registered via slot dispatch, slot candle lights, radio, and face-to-face requests in correct"priority" order.
• Possesses thorough knowledge ofslot game types.
• Verifies and countersigns hand paid jackpot sin accordance with current gaming regulations.
• Corrects minor machine malfunctions including coin jams, printer errors, billvaluators, and slot light repairs.
• Carries a bank/wallet, and balances wallet accurately at the end of each shift.
• Handles guest complaints, and, if necessary, solicits involvement and support from supervisor.
• Develop and maintain an up-to-date knowledge of all Company events and promotions and be able to answer guests' questions accordingly.
• Ensure Compliance with federal, state, and local regulations.
• Performs all other duties as assigned.

We are proud to be an EEO/AA employer M/F/D/V. We maintain adrug-free workplace and perform pre-employment substance abuse testing.

• High School Diploma or G.E.D. required.
• Must have excellent organizational and planning skills.
• Must have basic data entry and math skills.
• Must be able to lift, push, pull, carry, bend, kneel, griptools, walk, and stand for a full 8 hour shift.
• Must be able to work all shifts and weekends/holidays as required.
• Must be able to communicate effectively in English, both verbally and through written communications.
• Must be knowledgeable of all federal, state and local regulations relevant to slot operations.

Company Benefits include(please note that some are reserved for Full Time Team Members only):

• Medical/Dental/Vision after 90 days of continuous full time service
• Paid Time off (Vacation, Sick, Holidays)
• 401K with partial company match(after 6 months of employment
  -both FT and PT)
• Short and Long Term Disability (after a qualifying period)
• Employee Dining Room
• Free Uniforms and Parking
• Bright funds Match program
• Team Member Assistance Fund
• Tuition Reimbursement
• Appreciation and Celebration Events
• Fun Company Swag

This is not a comprehensive list of benefits offered.