Alpha Account Transitions, Officer

Who we are looking for

The position will support and maintain the production processing of multiple client’s New Accounts, Transfers, Terminations, Maintenance requests. The position will interface daily with the client’s front office management and act as a subject matter expert and escalation point. The position has daily client SLA’s and must ensure the team meets internal deadlines to ensure operational readiness.

The position will interact and provide support to numerous teams and departments within the organization, including Portfolio Services, Trade Settlement, Performance, Reconciliation and others, and act as a subject matter expert for Account Transitions. The position will also liaise with external custodians. Builds cooperative and professional internal/external relationships and utilizes all available resources throughout the organization to achieve company, team, and client goals.

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

As an Alpha Account Transitions Officer you will

• Oversee the day to day responsibilities of the team by developing a strong risk management and controlled environment. Eliminate risk incidents and inadvertent data disclosures. Take a lead role in any internal or external audits.
• Confirm the completion of the review and verification of the staff's work on a daily basis, enforcing stringent procedures and controls. Assist in the review and verification process. Ensure documentation protocols are followed.
• Act as instructed by client. Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement.
• Perform a team lead function. Act as a subject matter expert and provide guidance to other employees; including training for new team members, and cross training for existing team members.
• Take active role in new employee onboarding. Ensure adequate access is set up for new employees and assist in the development of a training schedule.
• Research complex issues and inquiries. Resolve discrepancies and take action on complex and escalated matters from external clients and internal departments.
• Approve documented workflow, procedures and controls. Ensure documented procedures and checklists are maintained and up to date.
• Determine impact of activity to other areas.
• Make proactive recommendations and solutions for problem resolution.
• Interface with senior level internal and external clients and other departments on complex matters and inquiries.
• Ad-hoc reporting, including daily, weekly and monthly metrics.
• Engage in complex special projects and assignments including new client onboardings.
• Cover various supervisory functions when necessary.

These skills will help you succeed in this role

• Performs work independently and analyzes and recommends solutions to complex and non-routine issues and special projects.
• Follows processes, procedures and controls.
• Handles regular independent interaction with client contacts.
• Performs complex tasks and provides business and technical expertise in support of multiple clients.
• Acts as an advisor to other areas of the organization.

• Bachelor's degree with emphasis in finance, accounting, or economics or equivalent work experience in finance or accounting.
• 4 plus years related industry experience. Managerial or team lead experience a plus.
• Working knowledge of Domestic and International financial and all related instruments.
• Strong ability to multi task and attention to detail. Ability to work in…