Universal Banker II - Bryn Mawr

Job Overview

As one of the region’s foremost community banking institutions, Firstrust Bank is proud to foster leadership and offer a meaningful role with performance‑based pay and growth opportunities.

• Greet walk‑in customers with a friendly smile, creating a welcoming atmosphere.
• Provide efficient and accurate service, including deposits, withdrawals, loan payments, and account inquiries.
• Engine financial transactions at the Universal Banker terminal, cross‑sell bank products, and maintain assigned limits.
• Educate customers on bank products and services, helping them make informed decisions.
• Identify and pursue opportunities to cross‑sell consumer credit products, using an NMLS License when required.
• Stay current with industry trends, product knowledge, and attend training sessions to enhance skills.
• Collaborate with team members and other departments to ensure seamless service integration.
• Resolve all customer issues proactively, working with urgency to exceed expectations.
• Adhere to banking regulations and compliance standards, maintaining integrity and confidentiality.
• Assist Universal Supervisor with cash shipments, vault and ATM audits as needed.
• Maintain daily teller difference reports and perform opening and closing procedures.

• High School diploma or equivalent; additional education in finance or related field a plus.
• Minimum of two years of face‑to‑face customer service experience in a banking or retail environment with cash handling experience.
• PC literacy; experience with Salesforce or comparable Customer Relationship Management system a plus.
• Proficient in banking software and technology, with a high level of accuracy in cash handling and transaction processing.
• Knowledge of banking regulations and compliance standards, and familiarity with bank products such as mortgages, auto loans, and home equity.
• Strong interpersonal and communication skills, with the ability to build rapport and establish trust with customers.
• Detail‑oriented with excellent organizational and multitasking abilities.
• Excellent judgment, decision‑making, and problem‑solving skills.
• Positive attitude, with a genuine passion for helping others and providing exceptional customer service.
• Commitment to personal and professional growth, with a desire to learn and develop new skills.

• Prolonged periods sitting at a desk and working on a computer.
• Ability to learn and sell bank products and services.
• Function in a financial institution/branch environment and utilize standard office equipment.
• Outgoing and proactive with strong listening and verbal communication skills.
• Lifting heavy coin trays and standing or sitting for prolonged periods of time while working on a computer.
• Willingness to travel locally to attend training or support bank staffing needs.

Firstrust Bank provides equal employment opportunity without regard to race, color, creed, sex (including pregnancy), age, gender (including gender nonconformity and status as a transgender or transsexual individual), physical or mental disability, religion, national origin, genetics, marital status, veteran’s status, ancestry, citizenship, sexual orientation, or other characteristics protected by applicable law. This policy applies to all areas of employment, including, without limitation, recruitment, hiring, training and development, promotion, transfer, termination, compensation, benefits, and all other conditions and privileges of employment in accordance with applicable federal, state and local laws.

If you have a disability and need an accommodation to complete the application process, please email firstrustban Firstrust provides reasonable accommodations so that disabled individuals may participate in the application and selection process.