Collections Specialist

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Part-time 60% Lancaster, PA, US 2 Attachments

3 days ago Requisition

Supports the credit union’s early-stage delinquency management process by working primarily with member accounts that are 15 - 60 days past due. Focuses on professional, respectful member communication, timely collection calls, accurate documentation, and payment resolution support while helping members maintain a positive relationship with the credit union.

• Monitor assigned delinquent loan accounts, with primary focus on accounts 15 - 60 days past due.
• Make outbound collection calls and handle inbound member calls in a professional, courteous, and compliant manner.
• Communicate with members by phone, mail, email, or other approved channels to discuss account status, payment options, and repayment arrangements.
• Determine the reason for delinquency and work with members to identify practical solutions for bringing accounts current.
• Document all member contact attempts, conversations, promises to pay, payment arrangements, and follow-up actions accurately in the credit union’s core or collections system.
• Send approved delinquency notices, reminders, and other member communications according to established procedures.
• Follow up on broken payment arrangements and elevate accounts requiring additional review or action to the supervisor or collections team.
• Process or assist with payment arrangements, extensions, due date changes, or other approved account maintenance within assigned authority.
• Maintain confidentiality of member information and protect sensitive financial data at all times.
• Support department reporting by helping prepare delinquency lists, account updates, and collection activity summaries.
• Collaborate with lending, member service, accounting, and branch staff to resolve member questions and account issues.
• Comply with all credit union policies, procedures, and applicable federal and state laws and regulations related to collections and member privacy.
• Perform other clerical, administrative, and collections support duties as assigned.

High school graduate or equivalent

• Knowledge of consumer loan products, loan repayment terms, delinquency management, and member account servicing preferred
• Familiarity with applicable collection practices, privacy requirements, and fair treatment standards preferred

• Strong verbal and written communication skills, including the ability to communicate difficult information with professionalism and empathy
• Ability to make collection calls in a respectful, confident, and member-focused manner
• Strong attention to detail and ability to maintain accurate records
• Basic math skills and ability to review account balances, payment amounts, due dates, and delinquency status
• Comfort using computers, phones, email, Microsoft Office, and financial or collections systems
• Ability to follow established scripts, procedures, compliance requirements, and escalation guidelines
• Dependable attendance and ability to work the agreed part-time schedule consistently
• Bilingual communication skills a plus, depending on member needs
• Alignment in supporting the Everence mission of empowering financial well-being for faith-inspired living

None

Part-time (24 hr/wk)

Collections Specialist 9.

2026 Benefits of working