Associate Analyst - Bank Fraud Detection Operations

Hybrid

Dresher, PA

Lewisville, TX

Jacksonville, FL

Charlotte, NC

Full time

R2600418

Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Deposit Operations' Associate Analyst Bank Fraud position is responsible to assess various situations and identify risks. Specific procedural reviews and approved countermeasures are utilized in the daily job performance. This role works closely with the Fraud Manager as well as various teams within Operations to assist with the investigation and deterrence of fraud against Ally Bank. This role requires the ability to conduct research, execute various methods and provide clear documentation of all findings.

This role must also maintain a balanced perspective to ensure that the Ally Brand and high level of customer experience are maintained.

• Perform a series of reviews utilizing various tools and reports to identify potential fraudulent activities on new/existing Ally Bank Deposit accounts.
• Thoroughly research incidents and/or allegations and interact with other departments of Ally Bank, Risk, Compliance and Legal.
• Some interaction may be necessary with other companies or local, state, and federal authorities.
• Effectively execute countermeasures and various mitigation strategies to avoid losses to the bank and to our customers.
• Ensures enterprise-wide compliance with established standards, policies and procedures for the bank set by Corporate Security or other Ally Bank departments.
• Provide excellent customer service to those customers impacted by potential fraud, ensuring we offer assistance as appropriate.
• Review of new accounts, negative balance accounts, ACH reports, Call Center Fraud notifications and any suspicious activity on existing accounts.
• Assist manager in the preparation of reports as required for documentation to ensure adherence to policies and procedures.

• 1 - 2 years of Fraud Analyst experience in a Bank Fraud role
• 1 - 2 years of experience in financial services.
• This role requires the ability to conduct research, execute various methods and provide clear documentation of all findings.
• Respond to incoming inquiries.
• Responsible to ensure quality control.
• Working knowledge of current bank fraud taxonomies
• Ability to multi-task.
• Be challenge driven, goal oriented and capable of handling emergency or crisis situations.
• Strong written and verbal communication skills.
• Effective time management and organizational skills.
• Working knowledge of current bank fraud investigative techniques.
• Strong Windows based PC skills required.

• 0 years of experience
• High school Diploma or GED equivalent

Ally’s compensation program offers…