Social Services Specialist

Empowering communities through accessible, inclusive, and compassionate care.

At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we’re committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we’re proud to create a welcoming, team-based environment where employees can grow and thrive.

Under the supervision of the Enabling Services Senior Manager, the Social Services Specialist performs a variety of care management duties designed to support patients’ social, emotional, and environmental needs. This role contributes to a high-performance environment that prioritizes positive leadership, patient-centered practices, and professionalism.

• Connect patients to internal and external resources, including behavioral health, education, social services, transportation, housing, food, financial support, and safety-related services. Conduct follow-up to ensure successful referrals and troubleshoot barriers.
• Evaluate patient needs and develop individualized care plans tailored to emotional and social well-being.
• Identify and secure available community resources to help resolve medical or social issues.
• Collaborate with providers to develop care plans addressing social, emotional, economic, and environmental needs impacting patient health.
• Investigate, assess, and plan interventions to support patients coping with psychosocial challenges.
• Develop and maintain working relationships with community health, welfare, and social service agencies; seek creative strategies to assist clients.
• Communicate frequently with patients, families, healthcare teams, and external agencies regarding referrals, care coordination, and confidential information.
• Provide high-quality feedback to the Behavioral Health Team regarding patients identified for social or emotional support.
• Serve as a liaison between patients and healthcare providers concerning psychosocial aspects of care.
• Expand outreach and referral networks to support the development of a comprehensive service network.
• Assist with the food pantry as needed.
• Offer insight related to Social Determinants of Health (SDOH) and their impact on patient care.
• Represent JPCHC at community meetings and outreach activities.
• Participate in continuing education to maintain and enhance professional skills.
• Ensure safe, timely delivery of all services.
• Maintain strict HIPAA standards and uphold confidentiality of protected health information. Report critical incidents and quality-of-care concerns.
• Perform other duties and special projects as assigned by the manager.

Bachelor’s degree in social work, psychology, or a related field.

Relevant experience in the social services field may substitute for formal education.

Community Health Worker (CHW) certification preferred.

• Highly competitive and comprehensive medical, dental, vision, benefit plans
• Generous paid time off, including vacation and sick time
• 401(k) with a 6% contribution
• Life and Disability insurance plan

Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.