Scheduler, Healthcare

Join to apply for the Scheduler full time role at United Surgical Partners International, Inc
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Bucks County Surgical Suites Highpoint is an ambulatory surgery center located in Warrington, PA specializing in Hand & Upper Extremities, Joint Replacements, Orthopedics, Pain Management, Sports Medicine, Podiatry, and ENT.

The primary responsibility of the Surgery Scheduler is to maintain a good working relationship with physicians’ offices that perform surgery at the center, obtain all patient pertinent information, and schedule the surgery. The Scheduler follows through on all paperwork prior to the scheduled surgery.

• Schedules surgeries in the computer system, along with pertinent information.
• Handles calls from physician’s offices regarding scheduling patients, surgeries, or any related calls.
• Answers phone in a pleasant manner and deals with physician offices and patient needs promptly, takes messages, and transfers calls as needed.
• Performs pre-registration and ensures authorization is obtained before the surgery is scheduled.
• Completes necessary paperwork for registration and uses the computer system to generate information for surgical/special procedures.
• Sets up surgery center chart and files appropriate paperwork in the chart.
• Assists with receptionist and registration responsibilities.
• Maintains logs of daily activities including cancellations, add-ons, and monthly tallies.
• Assists in maintaining office supplies and informs Office Manager when supplies are needed.
• Performs clerical duties such as photocopying forms, reports, patient information, mailing surveys, preparing charts, faxing, and retrieving faxes.
• Files received faxes in appropriate areas and reports in patient charts.
• Maintains a clean and orderly surgery scheduling area.
• Performs other related duties as assigned.
• Functions efficiently as a member of the surgery center team.

• High School diploma or GED required.
• Minimum three years’ experience in health care and at least one year of experience in surgery scheduling procedures preferred.
• Ability to work independently as well as within a team, with basic knowledge of surgery scheduling, receptionist and registration responsibilities, and the ability to handle stress.
• General familiarity with medical terminology related to anatomy and surgical procedures for an operating room.
• Proficiency with office equipment including phones, computer, fax, copier, and credit card machines.
• Knowledge of customer service concepts and techniques.
• Ability to prioritize and organize multiple tasks effectively.
• Ability to communicate clearly in person and by phone and establish and maintain cooperative relationships with patients, family, staff, physicians, and others.