Front Desk Receptionist - Physical Therapy

Front Desk Receptionist – Physical Therapy

Job Summary: The Physical Therapy Front Desk Receptionist greets, instructs, directs and schedules patients and visitors. Verifies insurance benefit for all PT/OT appointments and ensures all visits are properly authorized. Serves as liaison between patient and PT/OT staff.

Schedule:

• Mon–Thu: 12:00 PM – 6:00 PM
• Fri: 12:00 PM – 3:00 PM

Pay Range: $15.75/hr – $22.00/hr
* Suggested rate will be based on candidate's years of recent, direct, relevant experience.

Essential Duties:

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients, verifies and updates demographic and insurance information in eCW.
• Updates the eCW system on patients’ arrival and referral information.
• Utilizes eCW to enter co‑payments and notes to the Business Office.
• Checks out and schedules follow‑up appointments with Physical Therapy Providers.
• Handles direct scheduling duties for physical therapists to include incoming patient calls and overall schedule management.
• Verifies and documents physical therapy and/or DME/splint benefits for all new incoming patients.
• Ensures proper forms and clinical information is submitted to insurance companies to obtain authorization.
• Tracks authorized PT visits, unit and time limits; informs therapist when additional visits need to be requested.
• Creates a new patient packet including PT benefit verification, questionnaire, and prescription.
• Utilizes eCW to scan patient documents (benefit forms, authorizations, questionnaires, prescriptions, home exercise programs).
• Collects self‑pay and supply payments per fee schedules.
• Answers telephone, screens calls, takes messages, and provides information.
• Assists patients with ambulatory difficulties.
• Screens visitors and responds to routine requests for information.
• Maintains work area and lobby in a neat and orderly manner.
• Re‑supplies front desk for the day.
• Collects applicable insurance co‑pay information and referrals.
• Balances end‑of‑day payments.
• Assists other front desk personnel with irate patients.
• Prepares all work for the next business day (referral numbers, authorization numbers, splints).
• Prints all related paperwork for patients’ appointments with the therapist.
• Works with the Patient Responsible team to collect past‑due balances.
• Attends meetings as required.
• Performs related work as required.
• Other duties as assigned by manager/director.

Minimum Requirements:

• High School diploma or GED.
• Minimum of one year’s experience in a medical office environment.
• Computer skills including MS Office.
• Knowledge of business office procedures and medical terminology preferred.

Our Commitment To Employees: Come work at Rothman Orthopaedics! Our employees are our single greatest asset. We provide a professional, nurturing environment where every team member can make a meaningful difference. This commitment has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.

Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.

COVID‑19 Policy: As a condition of employment at Rothman Orthopaedics, a COVID‑19 vaccination is required. Reasonable accommodations will be considered.

Seniority Level: Entry level

Employment Type:

Part‑time
Job Function:
Health Care Provider
Industry: Medical Practices