Patient Experience Coordinator

Patient Experience Coordinator

Penn Highlands Healthcare has been awarded on the Forbes list of Best-in-State Employers 2022. This prestigious award is presented by Forbes and Statistica Inc., the world leading statistics portal and industry ranking provider.

The Patient Experience Coordinator serves as a liaison between patients, their families, and the healthcare staff, ensuring a seamless, compassionate, and high-quality patient experience. The ideal candidate will be a strong communicator, a problem solver, and someone who thrives in a fast-paced healthcare environment. As a key part of the patient care team, the Patient Experience Coordinator will advocate for the patient’s needs, address concerns, and facilitate communication across multiple departments to create a positive and supportive experience for all patients.

• Bachelors degree in Hospitality, Healthcare or other related fields
• Minimum of 2 years’ experience in a healthcare setting, ideally in a patient-facing role or customer service setting; strong interpersonal skills with the ability to communicate effectively and empathetically with patients, families and staff; ability to work independently while also collaborating with a multidisciplinary team; a compassionate, patient-centered approach to care, with a focus on improving patient satisfaction and loyalty.

• Competitive Compensation
• Shift Differential
• Professional Development
• Supportive and Experienced Peers

• Medical, Dental, and Vision offered after completion of introductory period
• Paid Time Off
• 403(b) retirement plan with company match
• Company Paid Short & Long Term disability coverage
• Company Paid and Voluntary Life Insurance
• Flex Spending Account
• Employee Assistance Program (EAP)
• Health & Wellness Programs

• Entry level

• Full-time

• Health Care Provider

• Hospitals and Health Care

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