Support Staff IV - Bilingual

Grant-Funded Position At Women, Infants and Children Program (WiC)

This grant-funded position at Women, Infants and Children Program (WIC) is responsible for providing intermediate-level clerical and interpreting duties at WIC clinic sites throughout Chester County. Seeking a Bilingual applicant (English and Spanish) is preferred. The ability to communicate and work with a wide variety of culturally diverse participants with limited supervision is required. Ability to obtain and maintain confidential information is crucial.

Reliable vehicle and valid driver's license required. This position requires criminal background and child abuse clearances.

• Receptionist/customer service duties (answer phones, make outgoing calls, direct calls, greet visitors).
• Typing and data entry (prepare and distribute lists, transcription, maintain statistical data, proofreading).
• Take and transcribe meeting minutes.
• Clerical duties (fax, copy, print, etc.).
• Maintain databases, logs and spreadsheets.
• Sort and distribute incoming mail.
• Maintain and order supplies.
• Filing and indexing (locate and pull files, re-file, update and maintain records).
• Perform special projects as assigned (e.g., research, training, run errands, etc.).
• Perform other duties, tasks and office functions, as required (e.g., attend meetings, facilitate meetings, etc.).

SSS IV conduct independent participant assessments, provide nutrition education, prescribe food packages, and take on advanced clinical, advanced administrative assignments, and program support responsibilities.

• Contact pre-applications, referrals, and interested applicants to screen for eligibility and schedule enrollment appointments
• Make reminder phone calls and send text messages to participants
• Follow up with all no-show participants
• Prepare, organize, and maintain clinic materials and supplies
• Translate written materials as needed
• Prepare reports using WIC system

• Distribute and explain WIC benefits to new and existing participants
• Completes routine data entry and documentation in PA WIC MIS (PENN).
• Schedules appointments and maintains participation records.
• Load EBT cards and troubleshoot EBT redemption issues
• Determine eligibility (income, household size, , residency, benefits)
• Performs Hemocue testing to assist nutritionists when needed.
• Provide basic nutrition education
• Provide Farmers Market Nutrition Program services
• Translate verbally for nutritionists as needed
• Provide and document basic information on WIC nutrition and health services
• Conduct and document complete participant assessments
• Perform and interpret anthropometric (ht, wt) and Hemocue results and document in WIC MIS
• Conduct participant screenings using probing questions to assess health, nutrition, and socioeconomic status
• Obtain and document medical and dietary histories
• Develop individualized care plans for follow-up visits
• Select and deliver targeted nutrition education based on participant needs.
• Identify and document WIC nutrition risk codes
• Deliver and document nutrition education, including breastfeeding promotion and support
• Develop nutrition care plans for low-risk participants
• Prescribe and tailor WIC food packages
• Participate in meetings and continuing education
• Consult/refer participants to NEC, CPA, Breastfeeding Coordinator when situations exceed scope

• Follow up with participants as needed
• Encourage compliance with referrals through follow-up
• Document services and update records in PA WIC MIS
• Prepare and review reports in PA WIC MIS
• Ensure accurate documentation of clinical services and outcomes

• Attend required meetings and trainings
• Participate in outreach activities
• Answer clinic phone calls and messages
• Maintain clinic supplies
• Promote and support breastfeeding
• Schedule appointments
• Assist with training new staff
• Manage WIC inbox
• Communicate with external providers (e.g., doctors' offices) to verify participant information.

Qualifications / Requirements:

• High School Diploma or General Education Degree (GED).
• Minimum of one year of general office experience.
• Intermediate skills in using a personal computer and various software packages
• Excellent verbal and written communication skills.
• Strong typing skills (minimum of 50 wpm).
• Ability to use office machines (fax, copier, calculator, etc.).
• Strong interpersonal skills.
• Strong grammar and spelling skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,…