Patient Service Representative

Patient Service Representative
Location: Paoli Urgent Care
Hours: Monday - Friday 4:00/5:00 PM - 8:00 PM;
Saturdays 9:00 AM - 3:00 PM;
Sundays 10:00 AM - 2:00 PM
Organization: Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and skilled Patient Service Representative to join our team at Paoli
Urgent Care
. As two of the region’s most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development.

The Patient Service Representative is responsible for delivering outstanding customer service to patients and visitors by performing a variety of front-office and administrative tasks. This position involves greeting patients, managing check-in/check-out, verifying insurance, scheduling appointments, and collecting payments, while maintaining accuracy and confidentiality in all patient interactions.
This is a part-time position with weeknight and weekend hours.

• Greet and acknowledge patients promptly; notify MAs and Providers of their arrival
• Answer incoming calls accurately and relay messages as needed
• Assist patients in completing medical history and other required forms
• Collect demographic and insurance information, financial consent forms, and required authorizations/referrals
• Collect co-payments, co-insurances, and past-due balances; explain financial responsibilities to patients
• Complete insurance and benefits verifications and notify relevant parties of coverage issues
• Schedule follow-up appointments and coordinate authorizations or referrals
• Scan patient information and maintain accurate EMR documentation
• Prepare charts for the following day according to the practice schedule
• Maintain a secure and accurate cash drawer, including daily balancing
• Uphold patient confidentiality and HIPAA compliance
• Maintain an organized and professional front office workspace
• Follow established front office SOPs and site-specific protocols
• Perform other duties as assigned

• High school diploma, GED, or equivalent working knowledge preferred

• None required

• Minimum of 1-2 years of patient registration or front office experience in a medical or healthcare setting preferred
• Experience with insurance rules and regulations, medical terminology, and EMR systems highly preferred (Allscripts Pro Suite a plus)
• Experience collecting payments and explaining financial responsibilities to patients preferred
• Knowledge of HIPAA guidelines and office safety protocols
• Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders
• Comprehensive benefits package including medical, dental, and vision plans
• 401(k) with employer match
• Benefits begin the first of the month following hire date (for full-time employees)
• Generous paid sick and vacation time
• 7 paid holidays annually
• Opportunities for growth and advancement
• Employee referral reward program

Premier Orthopaedics and Philadelphia Hand to Shoulder Center (PHSC) are leading providers of comprehensive musculoskeletal care throughout Pennsylvania, New Jersey, and Delaware.

Premier Orthopaedics delivers expert treatment for orthopedic injuries, joint disease, interventional spine care, regenerative medicine, and comprehensive physical therapy services, supported by more than 150 providers across 50+ locations. Our facilities include state-of-the-art MRI centers, outpatient surgery centers,…