Patient Service Representative
Listed on 2026-10-14
-
Healthcare
Medical Receptionist, Healthcare Administration, Medical Office
Benefits:
- Health insurance
- Paid time off
- 401(k)
Narberth, PA
Schedule:Monday–Friday, 8:00 AM–4:00 PM | No weekends
Integrated Physical Therapy is looking for a full-time Patient Service Representative to help patients feel welcome, informed, and supported throughout their care. Our outpatient practice emphasizes individualized treatment and strong relationships with the people we serve.
As a Patient Service Representative, you’ll be a key point of contact for patients and a partner to our clinical team. You’ll help keep the day running smoothly while making sure patients have a positive experience from their first call through their final visit.
What you’ll do- Welcome patients and manage check-in and check-out.
- Answer calls, respond to inquiries, and schedule initial evaluations and follow-up visits.
- Help patients understand appointment details, paperwork, and financial responsibilities.
- Collect and process copays, coinsurance, and deductible payments.
- Verify insurance benefits and obtain insurance authorizations.
- Contact physicians’ offices to obtain prescriptions and referrals.
- Maintain accurate patient information and handle it with care and confidentiality.
- Work with therapists to keep schedules organized and follow up with patients who need appointments.
- Run and update reports that support clinic operations.
- A warm, professional communicator who enjoys helping people.
- Strong organizational skills and attention to detail.
- The ability to multitask and manage competing priorities in a busy office.
- Confidence using computers and learning new systems.
- A team-oriented approach and willingness to take initiative.
- Insurance experience is a plus, but is not required.
Experience in a medical office, physical therapy clinic, scheduling, or customer service is helpful. Training will be provided.
What we offer- Full-time, consistent weekday hours with no weekends.
- Medical benefits and 401(k) benefits.
- Paid time off.
- Training and ongoing support.
- A collaborative team focused on excellent patient care.
If you enjoy building relationships and helping patients have a great experience, we’d love to hear from you.
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