Patient Services Representative

Join our team as a Patient Services Representative at 12680 Perry Highway, Suite 201, Wexford, PA, where you will serve as the first point of contact for patients and visitors while helping ensure a positive and seamless patient experience. In this role, you will greet patients, schedule appointments, manage registration and insurance verification, handle incoming calls, maintain accurate patient records, and support the daily operations of a busy outpatient practice.

The ideal candidate will possess strong customer service, communication, and organizational skills, with a commitment to delivering compassionate, patient-centered care. This position offers a full-time schedule during normal business hours in a collaborative and supportive healthcare environment.

• provide a warm greeting for all patients
  
  Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
  
  Collect copayments and any other applicable patient payments at the point of service
  
  Confirm and/or update patient registration information at checkout
  
  Schedule follow-up appointments within the practice at checkout
  
  Schedule or connect patient to resources to schedule for ancillary services at checkout
  
  Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
  
  Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
  
  Register patients in Biometrics (fingerprint recognition) program and explain benefits
  
  Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
  
  Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
  
  Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
  
  Appropriately distribute / triage phone calls to other areas and / or clinical providers
  
  Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
  
  Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.
• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran