Manager - Network Quality and Management

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Management Conshohocken, PA, US

6 days ago Requisition

*** Candidates must live in NJ, NYC or Philly are for consideration***

The Manager of Network Quality & Management leads a dedicated team responsible for establishing and maintaining relationships with clinicians, hospitals, and healthcare providers while ensuring clinical quality standards, regulatory compliance, and continuous performance improvement across the provider network. The clinical strategy and oversight are provided by the Manager, who serves as a clinical leader and strategic advisor. Routine provider relations and operational tasks are executed by non-clinical provider relations associates under the Manager’s guidance.

This position leverages clinical expertise to oversee quality initiatives, establish clinical performance benchmarks, and guide both clinical and administrative staff to achieve high standards of clinical care and network performance.

This is a fast-paced, multifaceted role requiring strong communication with clinicians, and the ability to manage competing priorities across quality improvement, network development, and regulatory compliance. The Manager will spend significant time building trust-based relationships with clinicians and clinical leaders directly, both virtually and in person, while leveraging clinical expertise, quality data, and performance analytics to identify opportunities for clinical excellence, network expansion, and strategic partnerships.

Reports to:

VP of Network Management and Strategy

• Develop and implement quality standards and network management strategies that drive clinician engagement, network growth, and retention across current and prospective service areas
• Build and maintain trust-based relationships with clinicians, clinical leaders, and healthcare providers; serve as a liaison to understand practice patterns, clinical concerns, and needs
• Partner with clinicians and clinical leaders to establish clinical quality improvement initiatives, benchmark clinical performance against best practices and standards, and identify gaps in clinical capabilities or service offerings
• Conduct regular onsite clinical assessments with providers, utilizing clinical expertise and performance data to determine priority visits based on quality metrics, clinical outcomes, utilization patterns, member experience, and regulatory compliance indicators
• Represent the organization as a clinical subject matter expert in provider meetings, regulatory forums, clinical conferences, and key healthcare events; position the organization for network expansion into new service areas and states (minimum 25% travel)
• Lead and facilitate clinical meetings with providers, medical groups, clinical advisory committees, and regulatory representatives using clinical knowledge to drive discussions
• Attend key provider conferences and advisory committees to demonstrate leadership and subject matter expertise
• Monitor and drive improvement in clinical quality metrics, clinical outcomes, and clinician satisfaction across the network; establish clinical performance dashboards and quality benchmarks aligned with industry standards and regulatory requirements

• Manage, mentor, and coach direct reports including clinical and administrative staff; provide clinical oversight and guidance to non-clinical provider relations associates
• Establish and monitor performance expectations, development plans, and career pathways
• Conduct team audits and monitoring activities to ensure quality standards
• Provide coaching and guidance to customer service teams to improve provider experience
• Oversee team operations and delegate routine provider relations activities to non-clinical associates while maintaining direct engagement in clinical quality assessments, clinician relationship building, and clinical leadership forums
• Drive collaboration across provider relations, network contracting, and quality

• Provide oversight of provider complaint resolution processes; escalate clinical issues and quality concerns to appropriate resolution, with operational management delegated to…