Manager Registration

** Join a team that delivers excellence.
** Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join our team and experience firsthand what it's like to be part of a healthcare organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.

Imagine a career at one of the nation's most advanced health  part of an exceptional healthcare experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the  Best Hospitals  by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital
- Cedar Crest, Lehigh Valley Hospital
- Muhlenberg, Lehigh Valley Hospital
- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best healthcare possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.  
** Summary
* * Assumes complete accountability/responsibility for the direction and management of registration specialists and support staff in all areas assigned during hours of operation. Oversees the day-to-day operations, which includes but is not limited to ensuring accuracy and completeness of registration and compliance with all regulations pertaining to the process. Establishes a culture of service excellence, focusing on patient, provider and colleague satisfaction and engagement.

Works collaboratively with clinical and provider staff to foster excellence in a manner that ensures patient quality and safety.

** Job Duties
*** Monitors work queues and daily performance expectations to ensure colleagues adhere to Revenue Cycle, Compliance, Departmental and Network policies and procedures.
* Responsible for timely recruiting, counseling, evaluating, and recommending termination (in conjunction with Human Resources).
* Establishes short and/or long-term departmental goals. Evaluates team performance against stated goals and objectives. Collects and tracks data via audits and observations.
* Monitors employees' time entry and ensures timely and accurate completion of payroll and PTO review.
* Monitors and evaluates key performance indicators for assigned areas. Identifies opportunities for revenue enhancement and improved account accuracy.
* Produces reports/proposals and analyses for assigned areas.
* Proactively manages risks associated with day-to-day operational issues. Works closely with clinical and provider staff to reduce or eliminate risk. Ensures an environment that is safe for employees, patients, and visitors, and corrects and reports unsafe situations.
* Responsible for maintaining competencies and complete employee records to adhere with regulatory entities.
* Investigates, responds and resolves patient and colleague concerns timely.
* In collaboration with Director, responsible for monitoring the operating budget to ensure that expenses are within budget; identifies and explains budget variances accordingly.  
** Minimum Qualifications
*** Bachelor’s Degree in Business, Health Administration or related discipline or
* 8 years previous registration experience and knowledge of insurance plans;…