Usher​/Greeter

Join to apply for the Usher/Greeter (Full-Time) role at Sight & Sound

The Usher/Greeter provides an exceptional guest experience that creates an atmosphere of rest and wonder, preparing hearts for the gospel message. They provide genuine and timely service, seat guests efficiently, listen actively, and anticipate needs. They provide an exceptional employee experience characterized by a culture of trust and collaboration.

The Usher/Greeter position follows a show run schedule from Tuesday through Saturday. This role has different start and leave times scheduled between the hours of 9:30 am and 6:00 pm Tuesday through Thursday, 1:30 pm to 10:00 pm on Fridays, and 9:30 am to 10:00 pm on Saturdays (depending on show schedules). There are three leave times which allows team members to have shorter or longer shifts on varying days.

For this full-time role, the employee is required to work the full shift on Saturday. Lastly, the expectation is that the employee will work 40 hours per week.

• Embrace Sight & Sound’s Core Values and Culture.
• Partner with team members to provide an exceptional guest experience.
• Effectively communicate information to our guests.
• Proactively anticipate and respond to a wide variety of guest needs.
• Effectively monitor and assist with restroom and lobby appearance.
• Creatively problem solve challenging situations.
• Diffuse, de-escalate, and resolve conflict situations.
• Develop strong team connections;
  Choose to be vulnerable;
  Engage in open and candid dialogue and feedback.
• Embrace collaboration across Guest Services departments.
• Effectively coordinate, oversee, and take action during an emergency situation involving guests in public areas.
• Effectively assist guests in various weather conditions.
• All other duties as assigned.

• Strong communication and interpersonal skills; friendly, outgoing, approachable
• Effective discernment, problem-solving, and active listening
• Proven ability to remain positive and flexible with endurance in a fast-paced environment
• Positively and humbly serve guests and fellow team members with a sensitivity to their perspective
• Ability to work a flexible schedule relating to show-run
• Ability to walk towards conflict resolution
• High level of self-awareness and an ability to walk towards personal and professional growth

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.