Front Desk Agent

General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team at the TRU by Hilton Lawrence. The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable.

• Greeting guests as they arrive at the hotel
• Checking guests in and out of the hotel
• Answering phone calls and responding to emails
• Assisting guests with any questions or concerns they may have
• Maintaining accurate records of guest information and room assignments
• Handling cash and credit card transactions
• Providing information about hotel amenities and local attractions
• Ensuring that the front desk area is clean and organized

• Excellent customer service skills
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Ability to work well under pressure
• Proficiency in using hotel front desk software and equipment
• Basic math skills
• Flexibility to work different shifts, including weekends and holidays

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Hotel Room Discounts
• Company Paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Hospitality