Housekeeping Supervisor

Introduction

Welcome to PENN Entertainment. We are always looking for talent that believes in having fun and makes a difference in a fast‑paced industry. By joining our team you’ll work with a diverse group of enthusiastic coworkers who are passionate about helping people find and enjoy more fun. Our culture supports career growth and gives you the support you need to expand your possibilities.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

• Maintains a positive attitude to ensure a good relationship with team members and other departments.
• Ensures that guest rooms are well maintained and in proper repair.
• Maintains cleanliness of rooms, hallways, linen closets, equipment through daily inspections.
• Solve guest complaints in a timely / efficient manner.
• Assist in developing and maintaining of Housekeeping department operation procedures to ensure effective execution of work.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Keeps work area clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Perform all job duties with minimum supervision.
• Maintains strict confidentiality in all departmental and company matters.

• Must be at least 18 years of age.
• High school diploma or GED required.
• Ability to perform basic Math.
• Must have general skills in Microsoft applications (Excel, Word and Outlook).
• Knowledge of LMS property Management system preferred.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must present self in a professional, pleasant, confident and well‑groomed manner.
• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.