Ambassador, Hospitality ​/ Hotel ​/ Catering, Customer Service Rep

Camelback Resorts
Tannersville, PA 18372, USA

Department: Guest Services

Reports to: Guest Services Manager

As an Ambassador, you’ll welcome guests, provide information and directions, and help maintain a safe, organized, and positive arrival experience throughout the resort.

Key Responsibilities:

• Greet and welcome guests with a friendly, positive, and professional attitude.
• Focus on safety for yourself, coworkers, and guests.
• Direct guests to the appropriate resort areas, entrances, and services.
• Help manage guest lines and traffic flow for ticketing and rentals through designated entrance points.
• Assist guests with ticket purchases and ticket redemption as needed.
• Help redirect guests to improve traffic flow and reduce congestion throughout the resort.
• Maintain and monitor the Fireside Lounge to ensure the area remains organized and welcoming.
• Observe and monitor shuttle bus stops, assisting guests with directions and general questions as needed.
• Work outdoors for extended periods while assisting guests at resort entrances and other designated locations.

Qualifications & Requirements:

• Must be at least 18 years of age toapply.
• High School Diploma or equivalent required.
• Highest level of customer service.
• Availability to include weekdays, weekends, evening, and holidays.
• Ability to provide clear directions and information about resort locations, services, and attractions.
• Ability to direct guest lines and maintain organized traffic flow in high-traffic areas.
• Strong interpersonal and communication skills, with the ability to assist guests with questions and concerns.
• Ability to recognize potential safety concerns, crowding, and congestion and notify the appropriate team members.
• Ability to remain calm, professional, and helpful when assisting guests during busy periods.
• Ability to work in a fun, fast-paced environment.
• Ability to work outside in a variety of weather conditions.
• Ability to stand for long periods of time.
• Must be able to speak and read the English language, additional languages a plus.
• Complimentary access to Camel beach, Aquatopia, local amusement parks, and more! Ski season passes for those working during the winter season. Plus, great friends and family perks.
• Paid training to gain skills, knowledge, and experience for professional development.
• Employee events throughout the season.
• Referral bonuses: invite your friends to work with you!
• Competitive wages and advancement opportunities.
• Opportunity to interact with people from all over the world.
• Next day pay through Pay Activ.
• Medical, dental, vision insurance, and 401(k)*
• Vacation and PTO*

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.