Dutch Wonderland Inn Houskeeping Manager

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose:
Bringing Families Closer Together by Creating Memories Worth Repeating®

Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Housekeeping Manager is responsible for the day-to-day operations of the Housekeeping Department at the Dutch Wonderland Inn. This position provides direct leadership, coaching, and support to the housekeeping team while ensuring guestrooms and public areas are clean, safe, well-maintained, and prepared to meet brand and company standards. The Housekeeping Manager works closely with the Director of Lodging and other lodging leaders to ensure efficient department operations, appropriate staffing, productivity, quality standards, and an exceptional guest experience.

This position is a hands‑on leader who is expected to be visible and engaged with the housekeeping team and willing to perform housekeeping duties when operationally necessary.

• Oversee the daily operations of the Housekeeping Department and ensure work is completed safely, efficiently, and according to established standards.
• Provide consistent leadership, coaching, direction, and support to housekeeping team members.
• Act as an approachable mentor and coach while establishing clear expectations and holding team members accountable for performance.
• Participate in the hiring, selection, onboarding, orientation, training, performance coaching, recognition, and discipline of assigned team members.
• Ensure team members are properly trained on housekeeping procedures, safety practices, equipment, chemicals, guest service expectations, and brand standards.
• Ensure compliance with company policies, procedures, safety standards, and applicable federal, state, and local laws.
• Ensure all required meal and other breaks are provided in accordance with Pennsylvania law.
• Assist with staffing plans and daily deployment of team members based on occupancy, arrivals, departures, room assignments, and business needs.
• Assist with scheduling and timekeeping activities and ensure accurate timekeeping practices within the department.
• Monitor attendance, punctuality, productivity, and overall performance and address concerns in a timely and appropriate manner.
• Foster a positive, respectful, and productive team environment.
• Lead by example in guest service, safety, cleanliness, professionalism, and accountability.

• Oversee the daily assignment and completion of guestrooms and housekeeping tasks based on occupancy, arrivals, departures, staffing levels, and established productivity standards.
• Monitor housekeeping productivity and labor needs and communicate staffing concerns or opportunities to the Director of Lodging.
• Conduct routine inspections of guestrooms and other assigned areas to ensure cleanliness, presentation, and readiness meet company and brand standards.
• Ensure guestrooms are properly prepared for guest arrivals and room status is accurately…