Front Desk Agent-Courtyard Pittsburgh

Court…it’s hiring for a Front Desk Agent.

• That a warm welcome and a genuine smile can set the tone for an entire hotel stay.
• That every guest deserves to feel valued, recognized, and cared for from the moment they arrive.
• That first impressions matter and the Front Desk plays an essential role in creating a memorable guest experience.
• That attention to detail, organization, and professionalism make every interaction more meaningful.
• That great hospitality is about anticipating needs, listening carefully, and finding ways to make each stay special.
• That teamwork between the Front Desk, Housekeeping, Maintenance, and hotel leadership keeps the hotel running smoothly.
• That every guest interaction is an opportunity to build trust and create an unmatched experience.
• That the little things—remembering a request, offering helpful information, or resolving a concern—can make a lasting impression.

• Welcoming guests with a friendly, professional, and service-oriented attitude.
• Creating a positive first impression during check-in and a memorable final impression during check-out.
• Processing guest arrivals, departures, reservations, payments, and account adjustments accurately.
• Verifying guest information, confirming reservation details, and ensuring room assignments are correct.
• Explaining hotel amenities, services, policies, and local attractions to help guests make the most of their stay.
• Answering incoming calls, responding to inquiries, and directing requests to the appropriate department.
• Listening to guest concerns, finding appropriate solutions, and following through to ensure satisfaction.
• Coordinating with Housekeeping to confirm room status, communicate special requests, and support timely room readiness.
• Communicating with Maintenance and other departments to ensure guest needs and service requests are addressed promptly.
• Maintaining accurate guest records, handling payments responsibly, and following cash-handling procedures.
• Processing reservations and assisting guests with changes, cancellations, and special requests according to hotel policies.
• Identifying opportunities to personalize service and make guests feel recognized and appreciated.
• Maintaining a clean, organized, and professional Front Desk and lobby environment.
• Protecting guest privacy, safeguarding confidential information, and following hotel security procedures.
• Remaining calm, courteous, and solution-oriented when managing complaints, unexpected situations, or busy periods.
• Communicating important guest information, unresolved concerns, and special requests during shift changes.
• Following hotel procedures, brand standards, and service expectations consistently.
• Supporting fellow Curators and other departments when business levels or guest needs change.
• Taking pride in the details that help guests feel comfortable, confident, and welcome throughout their stay.

• You understand that the Front Desk is the heart of the hotel and a key part of the guest experience.
• You enjoy interacting with people and making guests feel welcome from the very first conversation.
• You are dependable, organized, and attentive to detail.
• You can balance guest service, administrative responsibilities, and competing priorities without losing your positive attitude.
• You communicate clearly and professionally, both in person and over the phone.
• You demonstrate patience, empathy, and sound judgment when addressing guest concerns.
• You take ownership of guest requests and follow through to ensure they are resolved.
• You are comfortable using computers, hotel property management systems, and standard office equipment.
• You understand the importance of…