Reservations Sales Agent

• Location 731 WELCOME LAKE ROAD,Hawley, PA, 18428,United States
• Employee Type Full-Time

Contact information

• Phone
• Email

Description

Nestled in the scenic Pocono Mountains of Pennsylvania, Woodloch Resort encompasses an award-winning family resort (Woodloch Pines), championship golf course (Woodloch Springs) and a luxury destination spa (The Lodge at Woodloch).

Owned and operated with pride by the Kiesendahl family since 1958, the concept of family is truly at the core of Woodloch and is key to its longtime success. Woodloch Pines was voted by Trip Advisor as the number one family resort in the United States and remains committed to its original mission to “treat all guests as if they were company in their own homes.”

Staff members are no exception to this rule.

Employees work hard and are passionate about what they do and why they do it. Staff can attest to feeling as though they are as much a part of the fun of being on vacation as the guests. With our unique activity program, abundant amenities, and outstanding nightly entertainment, your family, friends, and co-workers are guaranteed to be engaged, energized, and enthusiastic!

The Reservations Department is looking for a motivated and friendly individual to join our sales team.

• Effectively sell vacation packages and upsell amenities to guests
• Assist guests with any pre-arrival questions and provide general information about the resort
• Assist in booking meal reservations and special function reservations
• Answer all incoming calls to the call center in an efficient manner
• Respond to guest email inquiries and provide any follow-up information as needed
• Responsible for ensuring all guest information is correct in the database and all reservations are accurate
• Coordinate with other department to ensure guest satisfaction
• Manage guest preferences, waiting lists, and maximize accommodation inventory on assigned dates
• Provide exceptional customer service and represent Woodloch’s signature hospitality
• Assist guests in person with questions or bookings
• Excellent verbal and communication skills
• Basic math skills (manually calculate rates, discounts, and/or commissions if needed)
• Exceptional guest and staff relation skills
• Strong computer skills and the ability to learn new programs
• Basic knowledge of social media and email campaigns
• Professional in demeanor and appearance
• Flexible scheduling – some nights, weekends, and holidays a must
• Cross-training with other departments as needed
• Must be able to work independently and as part of a team
• Strong attention to detail
• Problem-solving ability
• Adhere to directions set forth by supervisors, management, and owners

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Ability to apply common sense understanding to carry…