Banquet Manager

Banquet Manager

The Banquet Manager is responsible for training, motivating, disciplining, directing, and supervising employees within the Banquet Department. This role develops and maintains ongoing training programs to ensure a high level of professionalism and service excellence. The Banquet Manager schedules staff to meet service standards while operating within budgeted labor cost guidelines and ensures the proper care, security, and maintenance of hotel equipment through effective supervision.

Key Responsibilities:

• Oversee all banquet and event operations to ensure exceptional service delivery and guest satisfaction
• Coordinate with Sales, Events, Culinary, and Hotel Operations teams to execute successful events
• Lead pre-event meetings and post-event reviews with staff and leadership as needed
• Ensure banquet setups, service timing, and breakdowns align with event orders and client expectations
• Monitor labor productivity and manage staffing levels to control costs while maintaining service standards
• Enforce all safety, sanitation, and compliance standards, including food handling and workplace safety
• Address and resolve guest concerns or service issues promptly and professionally
• Conduct performance evaluations, coaching, and corrective actions for banquet staff
• Assist in hiring, onboarding, and training new banquet team members
• Maintain inventory, track equipment usage, and coordinate repairs or replacements as needed
• Ensure all events comply with company policies, procedures, and service standards

Required Qualifications:

• Excellent reading, writing, and oral proficiency in the English language
• Experience in all aspects of banquet service
• 23 years of experience as an Assistant Banquet Manager or in a similar supervisory role
• Excellent motivational, leadership, and training skills
• Strong interpersonal skills and attention to detail
• Experience managing complex group events in full-service hotels

Schedule Work Environment:

Full-time, in-person position. Flexible schedule including days, evenings, weekends, and holidays as needed. This position requires the ability to perform the physical tasks associated with banquet and event operations. The Banquet Manager must be able to stand and walk for extended periods, up to eight (8) hours per shift. The role also requires the ability to lift, carry, push, or pull items weighing up to forty (40) pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference.