Leave Operations Analyst

Location: Malvern

The Leave Operations Analyst supports the day-to-day administration, governance, and operational delivery of leave of absence, disability, and time-off programs across the United States and Canada. This role is responsible for executing established processes, identifying risks, escalating issues, and supporting continuous operational improvements. The analyst also serves as the primary operational resource for leave processes, audits, payroll reconciliation, HR support, and Workday Absence Management administration.

The position ensures accurate execution of leave-related processes, adherence to standard operating procedures, data integrity, regulatory compliance, and a consistent employee experience while partnering closely with HR, Payroll, Benefits, Total Rewards, third-party administrators, and external vendors.

Leave Operations Administration & HR Support

- Serve as the primary operational resource for HR inquiries related to leave of absence, disability, and time-off programs

- Provide guidance to HR partners, managers, and internal stakeholders on established leave processes, timelines, documentation requirements, and standard operating procedures

- Support day-to-day administration of US and Canadian leave programs in partnership with third-party administrators

- Monitor leave activity, pending actions, and service delivery metrics to ensure timely completion of administrative processes

Absence Management

- Escalate complex claim issues, accommodation requests, legal questions, employee relations matters, and policy exceptions to senior team members

Compliance, Audit and Data Integrity

- Conduct weekly, monthly, quarterly, and annual audits to validate leave administration accuracy and data integrity

- Audit eligibility, leave transactions, payroll integrations, benefit deductions, and vendor-generated files

- Support compliance activities related to federal, state, provincial, and local leave requirements

- Prepare and submit required documentation and reporting associated with state Paid Family and Medical Leave programs and private plan obligations

- Identify operational risks, discrepancies, and process gaps and coordinate corrective actions with key stakeholders

- Maintain audit documentation and support internal and external compliance reviews

Workday Absence Management & Operational Process Support

- Support ongoing administration, stabilization, and enhancement of the Workday Absence Management module

- Troubleshoot transactional and process-related issues in partnership with HR, Payroll, and HRIS teams

- Participate in testing activities, validation exercises, and system change initiatives

- Maintain standard operating procedures, process documentation, job aids, and training materials

- Provide operational guidance to HR users based on approved Workday processes and workflows

- Identify opportunities to improve efficiency, data quality, and user experience within leave and absence processes

Compliance, Reporting and Team Support

- Reconcile payroll, leave, disability, & vendor files to ensure accurate processing and payment administration

- Audit integrations between Workday, Payroll, TPAs, disability carriers, & state agencies

- Partner with Payroll to validate leave-related earnings, deductions, statutory payments, and benefit impacts

Operational Reporting and Continuous Improvement

- Develop and maintain operational reports, dashboards, and audit metrics

- Support implementation of process improvements that enhance accuracy, efficiency, and employee experience

- Assist with training, communications, and change management activities related to leave and absence programs

- Contribute to continuous improvement initiatives associated with leave administration and Workday Absence Management

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