Manager, Global Operations

Position: Manager, Global Recruitment Operations
Location: Lionville

This is a hybrid position requiring the team member to be onsite for 3 days per week. No relocation assistance is provided for this opportunity.

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun.

A name started our story. How will yours help write our future?  There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  We believe in giving back to help those in need in the communities where we live and work.

And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary This role is responsible for leading Talent Acquisition Operations and shaping the systems, processes, and governance that drive hiring effectiveness across the organization. The individual will oversee the Talent Acquisition infrastructure, including applicant tracking system administration, recruiting technology optimization, operational workflows, data integrity, reporting, and metrics. This role is accountable for building scalable, efficient, and standardized TA processes that improve service delivery, enhance the stakeholder experience, and enable informed workforce planning and hiring decisions.

As a strategic partner to business leaders, HR, and key internal stakeholders, this individual will translate hiring needs into operational plans, provide visibility into pipeline health and hiring performance, and identify opportunities for process improvement across the TA function. In addition to day-to-day team leadership, this role will ensure alignment of recruiting operations with business priorities, support governance and compliance within the hiring process, and step in to provide tactical requisition and surge hiring support when critical business needs arise.

Essential Duties and Responsibilities Lead the day-to-day Talent Acquisition Operations function, ensuring effective team management, operational consistency, and alignment with business hiring priorities

Establish governance and operational standards for the Talent Acquisition function to ensure a consistent, compliant, and scalable hiring process across the organization.

Oversee and optimize the end-to-end talent acquisition process, with a focus on efficiency, service delivery, stakeholder experience, and continuous process improvement.

Lead, develop, and maintain a high-performing global team by setting clear expectations, driving accountability, and fostering a culture of collaboration, responsiveness, and continuous improvement.

Own the administration, optimization, and ongoing effectiveness of Talent Acquisition technology, including the applicant tracking system, Success Factors, SharePoint, and the Career Site, to support operational excellence, user experience, and process efficiency.

Drive continuous improvement of Talent Acquisition technology, workflows, and tools to enhance system functionality, streamline processes, improve user adoption, and elevate the experience for candidates, hiring managers, and internal stakeholders.

Own the Talent Acquisition data and insights strategy by developing, maintaining, and analyzing dashboards, metrics, and key…