Field Service Technician

Location: Exton
Field Service Technician I

Location:

Exton, PA

Salary: $61,000 - $63,000 per year

Who are we?

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu's outstanding reputation and "Excellence in Science." People dedicated to our mission have the largest impact on Shimadzu's continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

What can Shimadzu offer YOU?

* Our Culture - A work environment that values diversity, inclusion & belonging

* Competitive Compensation - Day 1 Benefits & Competitive Salary

* Retirement Benefits - Matching 401K & Profit-Sharing Program

* Professional Growth - Clear pathways for Career, Leadership and Personal Development

* Health Benefits - Flexible Spending/Health Savings Accounts

* Work-Life Balance - Generous & Front-Loaded Paid Time Off Plan

* Education - Tuition Assistance Program for both graduate and undergraduate levels

* Insurance Perks - Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs

* Work Flexibility - Business casual Dress Attire & casual (jeans) Friday!

* Employee Engagement - Employee Resource Groups to network, build a sense of community and enhance one's career and personal development

ADDITIONAL COMPENSATION:

* For Service, Technical Support, Marketing & Sales Roles:
Additional compensation is available through either an Incentive and/or Commission Plan.

* For Employees who reside in Connecticut, Massachusetts, New Jersey and California:
Additional compensation is offered through a Cost-of-Living Adjustment (COLA)

Position Summary:

Shimadzu Scientific Instruments is seeking a Field Service Technician to join our team and play a vital role in providing exceptional service and support for our analytical instrumentation. In this position, you will be responsible for a variety of service-related functions, including the repair, maintenance, and performance verification of assigned products, including demo equipment and instruments returned from customers.

JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

* Provide daily repair and maintenance support for assigned products, including installations.

* Conduct in-house bench repairs and onsite customer repairs as needed while primarily handling field service calls with limited supervision.

* Travel within the local region (including day and overnight trips) to support customer needs.

* Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.

EDUCATION AND

QUALIFICATIONS:

* Associate degree in Electrical Engineering or Technology; a bachelor's degree is preferred.

* At least one year of experience in repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.

* Strong technical knowledge and understanding of these technologies.

* Excellent communication and customer relations skills.

* Willingness to travel

At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment.

Compensation & Benefits:

This full-time, non-exempt position comes with a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays (Residents of California and Puerto Rico will receive state-mandated sick leave instead of personal days). After one year of employment, you will also be eligible for a generous short-term disability program with the company covering 100% of monthly premiums.

The starting salary range for this role is $61,000 to $63,000 annually, paid…