IT Supporter

OBJECTIVE AND MAIN TASK OF THE FUNCTION

• Maintains the correct functioning of the IT infrastructure of STAAR Surgical AG.
• Provides 1st and 2nd Level support for STAAR Surgical AG
• Is available during normal office hours for any IT related support requests and provides on-call service out of office hours and on weekend’s
• Provides service in projects which need IT support
• Helps to achieve the Compliance Levels for applicable regulations and standards (i.e., EU GDPR, ISO, FDA, Sarbanes-Oxley, IEEE, etc.).

• Maintains IT related infrastructure (Clients, Servers, VoIP, Power)
• Monitors all IT components to maintain a stable IT infrastructure
• Maintains all computer hardware, cabling and wiring
• Maintains all IT installations
• Helps to maintain all security related infrastructure (VPN Accesses, Mail Filters, Internet usage etc.)
• Helps with the Documentation of all IT processes, configurations and reports
• Maintains all replacement- spare equipment (cables, adapters etc.)

• Helps on maintaining an up to date Virus Protection
• Helps to analyze and reports all security non- conformities

• Provides IT Support (1st and 2nd Level) for all provided IT products (Microsoft Office and OS’s), Mail Systen (MS Exchange and Google), Infoflo, Windream, Mobatime, etc.
• Runs weekly sales reports
• Reports extended IT Support issues on a department level and reports these issues with the department leader

• Performs User education (MS Products)
• Helps to analyze IT education needs and recommends education plans
• Helps to enforce and educates IT related security policies

• Daily checks of the Backups (Fills in the Backup Checker)
• Daily checks of the Event Logs (Fills in the Event Log Checker)
• Daily scheduling and verifying execution of the scheduler (Fills in the Scheduler Check)
• Performs data restores (if requested)

• Helps in ongoing IT related projects
• Acts as back up for other IT team members

• Education:
  
  Technical or commercial Apprenticeship
• Special Knowledge:
  Communication skills in English.
• Advanced knowledge of Windows Operating Systems, Windows based desktop and server applications (i.e., MS Office, AD, IS, SQL, VoIP etc.)
• Knowledge of UNIX or Linux operating system is a plus Technically proficient in computer related hardware required for troubleshooting problems with desktops, laptops, printers, networking equipment, and other related systems.
• Project work experience
• Personality:
  Organized and structured.
• Strives for a high service-culture level
• Intercultural competencies (international teamwork)
• Ability to learn quickly and work independently
• Professional
  
  Experience:
  
  Previous experience as IT Supporter