ServiceNow Solution Architect

Overview

Job Description: As a Service Now Solution Architect, you will be responsible for leading scoping, design, development and implementation activities across client projects to deliver world class Service Now based solutions.

You must analyse new business requirements and their correct technical implementation solutions using industry best practices. You will work closely with engagement leads, project managers, business analysts, developers and testers to guide the design through to implementation and beyond whilst ensuring risk and quality standards are adhered to.

• Lead the technical delivery of projects based on the Service Now platform
• Define technical solutions (at an architectural and design level of detail)
• Provide technical leadership and mentoring to junior architects and offshore/onshore development teams.
• Deliver compelling solution demonstrations across the Service Now platform.
• Design and deliver technical integrations between Service Now, client IT and business services.
• Assist development teams in resolving complex technical issues through all stages of the project lifecycle.
• Continuous growth of knowledge around the Service Now platform through certifications, internal/external webinars, case studies, training, community and other resources.
• Ability to establish deep and lasting relationships with clients and team members to enhance the reputation of DXC as an advisor of choice.
• Build constructive, working relationships with DXC’s global network of Service Now resources.
• Contribute to the development of DXC’s Service Now based product roadmap.
• Ensure the project delivery team complies with DXC solution architecture standards and frameworks.
• Operate as a member of the wider DXC community, sharing knowledge across functions and building your personal network within the company.

• Proven experience in consulting / professional services and technical delivery
• A proven track record of delivering complex technology projects on the Service Now platform on time and on budget as a Solution Architect.
• Certified Service Now System Administrator
• Certified Implementation Specialist in at least 2 product suites
• Certified in ITIL Foundation (v3 or v4)
• Strong expertise in scripting on the Service Now platform using JavaScript, CSS and Angular JS:
  Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages
• Deep understanding of the key technologies relevant to the Service Now integration solutions including:
  Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
• Experience with delivering solutions in complex client environments.
• Understanding of common business analysis techniques and approaches
• Experience of agile and traditional software and project methodologies
• Able to communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach.
• Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations.
• Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals.
• Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities.
• Language:
  Fluent German and English language skills - verbal and in writing

You will be joining one of the leading Service Now partners who strive to maintain the highest levels of attainment in Service Now. As such you will receive regular training and development opportunities and ability to achieve certifications to aid your personal development.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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