Senior Desktop Support Engineer

Location: Indiana

# Senior Desktop Support Engineer Senior Desktop Support Engineer

Salary

CHFNegotiable Location Zug , Switzerland Contract Permanent Industry Technology ---Contact Haydie Valerio Haydie.

Valerio
*
* Job Title:

** Senior IT Helpdesk/Desktop Support Engineer
** Job Type:
** Full-Time
*
* Location:

** Baar, Zug – Onsite
*
* Languages:

** English (fluent), German skills is a plus

We’ve partnered with a leading financial services firm in Zug to find a Senior IT Helpdesk/Desktop Support Engineer to join their team.
** About the Role
**** Senior IT Helpdesk / Desktop Support Engineer
** who can combine strong technical knowledge with excellent communication skills. This role is ideal for someone who thrives in high-pressure environments, enjoys solving complex problems, and takes pride in mentoring and supporting others.

You will be a trusted partner to both colleagues and leadership, ensuring smooth IT operations while setting the standard for service excellence.

You will play a key role in supporting a trading and financial services environment. This requires role requires attention to detail, and the ability to anticipate and plan ahead.
** What You’ll Do
*** Provide
** top-tier IT support
** to end users.
* Oversee
** daily helpdesk operations**, ensuring coverage and fast resolution of issues.
* Troubleshoot and resolve problems across
** Windows 11, Active Directory, Microsoft 365, Outlook, video conferencing, and telephony systems**.
* Advise users on
** optimising Outlook and productivity tools**.
* Perform
** network troubleshooting
** with a solid understanding of protocols and processes.
* Create and maintain clear, user-friendly
** technical documentation**.
* Contribute to
** local, regional, and global IT projects**.
* Support workload shifts-adjusting priorities, covering weekends/holidays if required.
* Mentor colleagues, share best practices, and raise overall support standards.
** What You Bring**
* ** 5+ years
** of IT support experience in
** enterprise-level environments** (financial services a strong plus).
* Strong knowledge of
** Windows 11, Active Directory, Microsoft 365, Outlook**, and
** network troubleshooting**.
* Proven experience supporting
** video conferencing and telephony solutions**.
* Ability to
** manage workload, adapt to changing priorities**.
* Excellent troubleshooting skills with a structured, logical approach.
* Strong communication skills, with the ability to explain technical concepts clearly.
* ** Well-organised and proactive**-able to plan ahead, especially when supporting VIPs and traders.
* Fluent in English;
** German skills
** are a plus.

If you’re ready to contribute your expertise to a very exciting financial services company, apply now!
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