Power Platform & AI Solutions Consultant

Power Platform & AI Solutions Consultant

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The General Secretariat directs administrative, human and financial resources and activities of the Union, including the implementation of the provisions of the administrative regulations on operational questions, the dissemination of information on telecommunication/ICT matters for operational and other purposes, and the provision of legal advice to the whole of the Union.

As part of ITU’s transformation roadmap, the ITU is seeking an experienced Microsoft Power Platform consultant with strong expertise in Power Apps, Power Automate, and AI agent creation to design, develop, and optimize business applications, workflows, and intelligent solutions. Knowledge of Viva Engage for organization communication and collaboration is also valuable. The successful candidate will play a key role in driving digital transformation by automating processes, integrating AI-powered agents, and delivering user-friendly solutions that align with business needs.

• Microsoft Power Platform
  :
  Advanced proficiency in Power Apps (Canvas and Model-driven), Power Automate (including RPA), Dataverse, and AI agent creation (AI Builder, Copilot Studio). Demonstrated experience delivering scalable, enterprise-grade solutions.
• Integration & Development
  :
  Proven ability to integrate Power Platform solutions with Microsoft 365 (Teams, Outlook, SharePoint), Dynamics 365, and third-party systems using APIs, custom connectors, and Azure services (Logic Apps, Cognitive Services).
• Data Governance & Security
  :
  Deep understanding of data governance, role-based security, and Azure AD integration. Experience implementing security-by-design and responsible AI practices.
• Analytics & Reporting
  :
  Skilled in leveraging Power BI for data visualization and actionable insights, and in optimizing data flows across platforms.
• Lifecycle Management
  :
  Expertise in application lifecycle management, including solution architecture, performance tuning, monitoring, and troubleshooting.
• Stakeholder Engagement
  :
  Strong ability to collaborate with business stakeholders, gather requirements, and translate them into technical solutions aligned with organizational goals.
• Knowledge Transfer
  :
  Experience in delivering training, mentoring, and creating documentation to empower end-users and colleagues.
• Change Management
  :
  Ability to drive adoption of new technologies, support digital transformation initiatives, and foster a culture of innovation.

Education:

University degree in business administration, computer science or a related field OR education from a reputed college of advanced education with a diploma of equivalent standard to that of a university degree in one of the fields above.

Experience:

At least five (5) years of progressively responsible experience in the field relevant to the Special Service Agreement (SSA). An advanced degree in a related field can be considered as a substitute for one year of working experience. A Doctorate in a related field can be considered as a substitute for two years of working experience.

• Associate

• Contract

• Information Technology and Consulting

• Telecommunications

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