Digital Banking Quality Assurance Testing Lead

Digital Banking Quality Assurance Testing Lead

Join to apply for the Digital Banking Quality Assurance Testing Lead role at Seacoast Bank
.

Location:

This position can be performed remotely within the United States.

The Digital Banking QA Test Lead is responsible for the quality, planning, execution and reporting of end-to-end testing of various Digital Banking applications and components. This role will be focused on functional testing of product implementation across test environments and production deployment verification. The Test Lead will coordinate with multiple vendors and internal partners to devise and execute the test strategy.

This role will play a key role in platform conversion and migration validation, driving the strategy, and ensuring quality delivery.

As a critical member of the software development life cycle (SDLC), the QA Test Lead ensures all deliverables meet quality standards and regulatory requirements before deployment. In the requirements and design phases, the Lead reviews specifications for testability and compliance. During development, the Lead defines test strategies, initiates test case creation, and ensures proper integration of automated and manual testing. In the testing phase, the Lead coordinates functional, security, and performance testing to validate system reliability and customer safety.

In deployment and maintenance, the Lead monitors production issues, leads root‑cause analysis, and enforces continuous improvement practices to maintain high‑quality digital banking experiences. The Lead is expected to conduct all validations promptly during weekend maintenance, after‑hour maintenance, and upgrades for all digital banking platforms, providing documentation of validations to the Product Manager.

The Lead is the key resource for ensuring quality of the digital banking platform, which leads to an improved customer experience across retail, small business, and commercial users.

• Understand business requirements, release notes, and expected functionality for the creation and execution of test plans
• Strong understanding of digital banking platforms including architecture and product functionality
• Strong partnership with lines of business to elicit specific requirements for new and updated functionality
• Create specific use case, product, and end‑to‑end test plans
• Coordinate and lead User Acceptance Testing (UAT), collection of all test results, defect documentation, and remediation with both internal and external (vendor‑based) resources
• Report testing defects or findings in context of its business value
• Plan, monitor and execute end‑to‑end test cases
• Ensure line of business involvement in test preparation and execution
• Coordinate Defect Management cycles with the implementation team, internal development, vendors, and project management
• Ability to present with a large audience, understanding the audiences being presented to
• Maintain test data to cover pertinent customer, user, and transaction use cases (including appropriate product and account numbers)
• Provide testing results, defect reporting, and remediation requirements to Project Managers
• Identify and implement best practices across user acceptance testing and post‑production validation
• Leverage automation to streamline regression testing and reporting where possible
• Participate in all testing and validation activities, including after hours or weekend validation as necessary
• Present all Digital banking platform maintenance, upgrades, functional changes, validation results to test environments and production environments to the Change Advisory Board for approval

• Bachelor's degree or equivalent experience in Computer Science, Management Information Systems, Software Development, Information Technology, or Engineering
• 7+ years’ experience of software development testing and/or digital project management
• Deep end‑to‑end process understanding, including customer‑facing and back‑end testing for both happy‑path and unhappy‑path validation
• Basic understanding of deposit and loan products
• Deep understanding of digital banking capabilities, back‑end platforms, and associated infrastructure
• Experience with Core and Digital banking vendors and their products
• Experience with test automation tools a plus (e.g., Selenium, Lambda Test, etc.)
• Ability to adapt to testing variations as needed as well as Agile methodologies
• Certification in Agile Project Management and/or testing a plus
• Strong analytical, verbal and written communication skills
• Knowledge of programming languages and software systems

Mid‑Senior level

Full‑time

Design, Art/Creative, and Information Technology

Banking

All Associates are required to adhere to the highest legal and ethical standards applicable to our industry, while observing both the spirit and letter of all governmental regulations, laws, and bank policies and procedures.