ServiceNow SPM Consultant

Join Verinext, a technology company that's not just keeping up with the future but actively shaping it. At Verinext, we firmly believe that work should be as enjoyable as it is rewarding. As a Service Now SPM Consultant, you'll be stepping into an environment that thrives on innovation and fun. Our team-oriented culture isn't just a buzzword; it's a cornerstone of our success.

We're incredibly proud to have been recognized as a "Best Place to Work" by the Philadelphia Business Journal for 10 consecutive years.

We are actively seeking a highly skilled and experienced Service Now SPM Specialist to join a Verinext client. This role requires deep expertise in Service Now CMDB and IT Operations Management (ITOM) and will play a key part in optimizing and evolving our business continuity and operational processes using the Service Now platform. The ideal candidate will collaborate closely with cross‑functional teams to ensure IT services are aligned, integrated, and continuously improved across the organization.

• Serve as a subject matter expert for Service Now CMDB and ITOM, ensuring data integrity, accuracy, and effective utilization.
• Design, enhance, and manage business continuity and operational processes within the Service Now platform.
• Analyze existing processes and procedures to identify opportunities for optimization, efficiency, and alignment with operational objectives.
• Facilitate education sessions, workshops, and discussions with stakeholders to improve understanding of Service Now capabilities and process interdependencies.
• Collaborate with cross‑functional teams to ensure seamless integration and alignment of IT services across the organization.
• Evaluate how interconnected Service Now components function together and recommend innovative improvements to maximize value.
• Act as a strategic advisor rather than a traditional implementation lead, focusing on process refinement and evolution rather than net‑new deployments.
• Document process flows, recommendations, and best practices to support long‑term scalability and consistency.

• Extensive hands‑on experience with Service Now CMDB and ITOM.
• Strong understanding of IT service management, operational workflows, and business continuity practices.
• Proven ability to analyze, refine, and optimize existing processes rather than solely implementing new solutions.
• Excellent communication and facilitation skills, with the ability to educate and influence technical and non‑technical stakeholders.
• Experience working in cross‑functional, collaborative environments.

• Mid‑Senior level

• Contract

• Engineering and Information Technology

• Non‑profit Organizations and Primary and Secondary Education

Location:

Enola, PA