IT Workplace Operations Lead

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.6 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

• Tide is available for UK, Indian, German and French SMEs
• Over 1.6 million members: 800,000 UK and 800,000 in India and growing rapidly
• Over $200 million raised in funding
• Over 2500 Tideans globally - we’re diversity champions!
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, India

The Information Technology (IT) team is the backbone of our organization, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment.

The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimizing disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions.

As IT Workplace Operations Lead, you will be responsible for ensuring a seamless, secure, and scalable IT Experience across our global workforce, hybrid workforce. This role is both hands‑on and strategic – you’ll take an active role in both technical execution and team leadership, guiding a high‑performing team that supports our employees across locations.

You’ll oversee day‑to‑day IT Service delivery, infrastructure reliability, and user support, while also driving automation, process improvements, and cross‑functional collaboration. Working closely with Workplace, Security, People Ops and Engineering teams, you’ll ensure that technology empowers our employees to do their best work—whether they’re in office or remote.

• Lead and manage IT operations for both in‑office and remote teams, ensuring a smooth, efficient, and high‑quality service delivery
• Provide strategic direction and hand‑on support for IT service management processes, including incident, request, problem, and change management (aligned with ITIL or similar frameworks)
• Lead, mentor and develop a high‑performing IT Operations team, providing guidance and fostering a culture of continuous improvements and collaboration.
• Manage IT infrastructure and endpoint management systems, including Intune, Jamf, SSO, MDM and core SaaS platforms, ensuring system availability and performance
• Oversee IT asset management, including procurement, life cycle tracking, provisioning, and secure decommissioning of devices and IT resources
• Ensure seamless employee experience by overseeing onboarding, offboarding and device management workflows, collaborating closely with People Ops and Security teams
• Collaborate with cross‑functional teams, such as Engineering, Workplace and Security, to ensure alignment on technology initiatives, security policies, and operational improvements
• Drive automation and process efficiency, identifying and implementing opportunities to reduce manual work and enhance support through automation tools, scripting and system integrations
• Own reporting and performance tracking, presenting key metrics such as ticket volume, resolution time, uptime and user satisfaction to leadership
• Ensure…