Workforce Management Specialist

At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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The Workforce System Administrator is responsible for maintaining and optimizing the organization's workforce management systems. This role involves ensuring system accuracy, managing configuration updates, supporting end-users, analyzing workforce data, and implementing process improvements to maximize the efficiency of workforce-related operations.

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $60,000.00 - $70,000.00.

Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.

Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

• Administer and maintain the workforce management system (e.g., time and attendance, scheduling, labor management).
• Configure system settings, policies, and rules to meet business needs and compliance requirements.
• Monitor system performance, troubleshoot issues, and coordinate with IT and software vendors for resolution.
• Regularly update and patch the system to ensure the latest features and security updates are in place.

• Provide technical support and guidance to end-users on system functionality, data entry, and report generation.
• Develop training materials and conduct training sessions for new users or when system updates are released.
• Address user inquiries and issues in a timely manner, ensuring minimal disruption to daily operations.

• Generate and analyze workforce data reports to identify trends, patterns, and areas for improvement.
• Collaborate with HR and operations teams to provide data-driven insights for decision-making.
• Create customized reports and dashboards to meet the needs of various departments.

• Evaluate current processes and recommend system enhancements to streamline workflows and increase efficiency.
• Implement best practices for data integrity, system security, and compliance with regulatory requirements.
• Lead projects related to system upgrades, enhancements, and integrations with other HR and business applications.

• Ensure that the workforce management system complies with all relevant laws and regulations, including labor laws and data privacy…