Service Estimator Coordinator

From Estimate to Execution – You Make Timely Repairs Happen!

Location:
Morgantown, PA

As the Service Estimator Coordinator
, you’ll play a central role in keeping our service operations running smoothly. You’ll take the lead on preparing accurate, timely quotes for all standard service jobs and help manage workflow through the shop, working closely with the Service Supervisor/Manager to ensure efficiency, clarity, and exceptional customer service.

• Service Quoting: Prepared all service quotes, ensuring accuracy of customer numbers, terms, purchase orders, labor, material, and markup before submission to the Customer Service Coordinator. Maintained material and labor costs to support estimating and achieve a 30% overall gross margin.
• Quote Log Management: Established and maintained a working quote log for all pending Service and Paint Department quotes.
• Shop Scheduling: Scheduled units into the shop to meet customer commitments; documented missed commitments and reported causes and resolutions.
• Profitability Tracking: Monitored low/no-profit jobs to identify and eliminate root causes. Maintained current labor and material standards for efficient quoting.
• Customer Estimates: Provided prompt repair estimates to onsite and phone-in customers; conducted weekly follow-ups and logged dates, times, contacts, and comments in the quote log.
• Customer Communication: Maintained timely communication with sales teams, distributors, and external customers to support shared goals.
• Collections Support: Assisted in the collections of past-due accounts.
• Reporting: Generated weekly reports summarizing all service, paint, and warranty work performance against customer commitments.

• Education: High school diploma required.
• Technical
  
  Skills:
  
  Proficient in Microsoft Office.
• Self-Management: Self-starter with strong ability to work collaboratively with others.
• Customer Service: Excellent phone etiquette, customer service, and organizational skills.
• Multitasking: Ability to manage multiple projects and meet deadlines.
• Work Flexibility: Willingness to work outside normal business hours as needed to meet business demands.

• Quoting
  
  Experience:
  
  3–5 years of experience quoting truck and trailer repairs (preferred but not required).
• Systems Knowledge: Experience with J.D. Edwards MRP system highly desired.
• Credit & Collections: Understanding of credit and collections policies and procedures.

Work in an active manufacturing plant environment where hands‑on tasks keep you engaged! This role requires working in a non-climate-controlled setting, with regular talking and listening. You’ll frequently stand, walk, and use your hands to handle, feel, /b and reach as you complete your daily duties with precision.